In House Marketing Concierge
Hilton Grand Vacations, Ridgedale, MO, United States
Why do Team Members Like Working for us?
Driven hourly pay
Medical, Dental, and Vision benefits starting on Day 1
Generous Vacation Time Off Program
Paid Sick Time
GO Hilton Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program - purchase shares at a discounted rate
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!
Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
Additional Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers; confirm appointments with guests to ensure tour reservations and improve show rate; complete required paperwork accurately and completely for each tour; check availability to avoid overbooking tour waves.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour; follow gifting procedures to ensure costs are met monthly.
Provide location‑related guest service to resort guests and visitors, advising guests to resort services for specific assistance or information; distribute only HGV‑authorized information, collateral, and materials; maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing; contact appropriate management with any guest issues.
Qualifications
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
Preferred Qualifications
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Minimum of 2+ years’ experience selling and booking tours, activities, concierge services.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Driven hourly pay
Medical, Dental, and Vision benefits starting on Day 1
Generous Vacation Time Off Program
Paid Sick Time
GO Hilton Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program - purchase shares at a discounted rate
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!
Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
Additional Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers; confirm appointments with guests to ensure tour reservations and improve show rate; complete required paperwork accurately and completely for each tour; check availability to avoid overbooking tour waves.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour; follow gifting procedures to ensure costs are met monthly.
Provide location‑related guest service to resort guests and visitors, advising guests to resort services for specific assistance or information; distribute only HGV‑authorized information, collateral, and materials; maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing; contact appropriate management with any guest issues.
Qualifications
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
Preferred Qualifications
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Minimum of 2+ years’ experience selling and booking tours, activities, concierge services.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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