Retail Keyholder (Store 0667)
GameStop, New York, NY, United States
Retail Keyholder (Store 0667)
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest gaming products to our customers. As a leading global retailer, we take pride in offering a wide range of products that cater to the needs of gamers worldwide. Our mission is to create unforgettable experiences by constantly pushing the boundaries of what’s possible.
With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities and provides outstanding guest service within a sales culture that utilizes GameStop’s Circle of Life buy, sell, trade, and reservation business model. The position ensures products are easily accessible and purchasable, boosts sales, maintains cleanliness, and fosters guest loyalty.
Essential Job Duties And Responsibilities
Provide best-in-class guest service: promptly greet guests, respond to their questions and concerns, assist with gaming needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors, and express gratitude to every guest.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the POS computer system.
Address guest comments or questions in person or over the phone, answering calls promptly and courteously.
Promote GameStop’s unique guest benefits, such as the title reservation program and Pro Rewards.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised according to guidelines; ensure fixtures and equipment are in working order.
Complete Omni‑Channel orders daily.
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness and safety best practices, and make bank deposits as required.
Conduct store inventory counts, stock and restock merchandise, and move products from the stockroom to the front of the store to ensure proper representation.
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
Count, balance, and reconcile daily business transaction totals accurately in the POS system and complete closeout paperwork.
Check shipments for discrepancies or shortages, record any discrepancies, and report to the appropriate manager.
Process defectives/recalls and stock pulls accurately and promptly.
Visually inspect associates’ and leaders’ packages and/or belongings at closing or end of shift.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely and appropriate feedback to store management.
Qualifications
Proof of identity and eligibility to legally work in the United States.
Minimum age 18 years.
High school diploma or equivalent required.
At least one year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
Required Job Skills And Abilities
Exceptional guest service skills.
Provide genuine and friendly assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
Work in a fast‑paced, rapidly changing environment.
Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Operate the POS computer system and complete required paperwork.
Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
Self‑motivation and ability to work as a team to complete necessary tasks in a timely manner.
Problem‑solving skills and judgment abilities.
Follow instructions furnished in written, oral, or diagram form.
Deliver bank deposits following loss prevention safety guidelines.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays; minimum of 3 days/week availability.
Remain effective under pressure and handle stress in a manner acceptable to others and the organization.
Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs from ground level to a minimum height of 4 feet.
Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
Pay $17.50 – $20.25 per hour
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Job descriptions are subject to change at any time based on business conditions, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply. Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
#J-18808-Ljbffr
With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities and provides outstanding guest service within a sales culture that utilizes GameStop’s Circle of Life buy, sell, trade, and reservation business model. The position ensures products are easily accessible and purchasable, boosts sales, maintains cleanliness, and fosters guest loyalty.
Essential Job Duties And Responsibilities
Provide best-in-class guest service: promptly greet guests, respond to their questions and concerns, assist with gaming needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors, and express gratitude to every guest.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the POS computer system.
Address guest comments or questions in person or over the phone, answering calls promptly and courteously.
Promote GameStop’s unique guest benefits, such as the title reservation program and Pro Rewards.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised according to guidelines; ensure fixtures and equipment are in working order.
Complete Omni‑Channel orders daily.
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness and safety best practices, and make bank deposits as required.
Conduct store inventory counts, stock and restock merchandise, and move products from the stockroom to the front of the store to ensure proper representation.
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
Count, balance, and reconcile daily business transaction totals accurately in the POS system and complete closeout paperwork.
Check shipments for discrepancies or shortages, record any discrepancies, and report to the appropriate manager.
Process defectives/recalls and stock pulls accurately and promptly.
Visually inspect associates’ and leaders’ packages and/or belongings at closing or end of shift.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely and appropriate feedback to store management.
Qualifications
Proof of identity and eligibility to legally work in the United States.
Minimum age 18 years.
High school diploma or equivalent required.
At least one year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
Required Job Skills And Abilities
Exceptional guest service skills.
Provide genuine and friendly assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
Work in a fast‑paced, rapidly changing environment.
Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Operate the POS computer system and complete required paperwork.
Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
Self‑motivation and ability to work as a team to complete necessary tasks in a timely manner.
Problem‑solving skills and judgment abilities.
Follow instructions furnished in written, oral, or diagram form.
Deliver bank deposits following loss prevention safety guidelines.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays; minimum of 3 days/week availability.
Remain effective under pressure and handle stress in a manner acceptable to others and the organization.
Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs from ground level to a minimum height of 4 feet.
Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
Pay $17.50 – $20.25 per hour
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Job descriptions are subject to change at any time based on business conditions, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply. Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
#J-18808-Ljbffr