Counter Sales Associate
Baker Distributing Company, Tulare, CA, United States
Job Summary
Baker Distributing Company, a leading wholesale HVAC distributor, is seeking a skilled Counter Sales Associate to join our team. The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.
Essential Duties
Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Responsible for showroom merchandising and re‑stocking product.
Assist in resolving customer relations problems with both dealers and end users.
Complete sales order process for customers with efforts to up‑sell associated items.
Service walk‑in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
Arrange stock on shelves or racks in sales area and keep merchandise in order.
Apply suggestive selling techniques and upsell to current and prospective customers.
Conduct outgoing customer sales or service calls and resolve customer complaints.
Qualifications
High School Diploma or GED required; equivalent experience may be considered.
Bachelor's degree in business or related field preferred; equivalent professional experience may substitute.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Background in sales, operations, purchasing, or inventory management preferred.
Strong interpersonal skills with a focus on customer service, problem‑solving, and relationship‑building.
Ability to manage multiple tasks in a dynamic, fast‑paced environment; reasonable accommodations will be provided as needed.
Demonstrated interest in continuous learning, mentoring, and leadership.
Mechanical or technical experience preferred.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
Skills
Strong interpersonal skills.
Excellent customer service mindset with the ability to develop long‑term relationships.
Excellent written and verbal communication skills.
Excellent analytical aptitude with a proven ability to analyze/interpret data.
Strong and creative problem‑solving skills.
Ability to work independently and in a team environment.
Proactively seeks continuous process and service improvements.
This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.
Physical Demands and Work Environment
The physical demands described are representative of those that must be met to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required to move parts and equipment weighing up to 50 pounds.
Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
Operates computer and telephone equipment for extended periods of time.
Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery.
Required to operate warehouse equipment such as forklifts and pallet jacks.
Position Pay Range $23.00 - $26.00
Job Keywords Counter Sales Associate, HVAC, Wholesale Distributor, Customer Service, Sales, Showroom Merchandising, Inventory Management, Warranty Administration
#J-18808-Ljbffr
Essential Duties
Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Responsible for showroom merchandising and re‑stocking product.
Assist in resolving customer relations problems with both dealers and end users.
Complete sales order process for customers with efforts to up‑sell associated items.
Service walk‑in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
Arrange stock on shelves or racks in sales area and keep merchandise in order.
Apply suggestive selling techniques and upsell to current and prospective customers.
Conduct outgoing customer sales or service calls and resolve customer complaints.
Qualifications
High School Diploma or GED required; equivalent experience may be considered.
Bachelor's degree in business or related field preferred; equivalent professional experience may substitute.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Background in sales, operations, purchasing, or inventory management preferred.
Strong interpersonal skills with a focus on customer service, problem‑solving, and relationship‑building.
Ability to manage multiple tasks in a dynamic, fast‑paced environment; reasonable accommodations will be provided as needed.
Demonstrated interest in continuous learning, mentoring, and leadership.
Mechanical or technical experience preferred.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
Skills
Strong interpersonal skills.
Excellent customer service mindset with the ability to develop long‑term relationships.
Excellent written and verbal communication skills.
Excellent analytical aptitude with a proven ability to analyze/interpret data.
Strong and creative problem‑solving skills.
Ability to work independently and in a team environment.
Proactively seeks continuous process and service improvements.
This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.
Physical Demands and Work Environment
The physical demands described are representative of those that must be met to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required to move parts and equipment weighing up to 50 pounds.
Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
Operates computer and telephone equipment for extended periods of time.
Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery.
Required to operate warehouse equipment such as forklifts and pallet jacks.
Position Pay Range $23.00 - $26.00
Job Keywords Counter Sales Associate, HVAC, Wholesale Distributor, Customer Service, Sales, Showroom Merchandising, Inventory Management, Warranty Administration
#J-18808-Ljbffr