Resident Services
Marketplace Homes, Southfield, MI, United States
Our Resident Service Representatives interact with customers by addressing inquiries and resolving problems, providing a high level of customer support.
Duties/Responsibilities
Interacts with customers via telephone, email, online chat, or CRM to provide support and information on products or services.
Ensures that appropriate actions are taken to resolve customers problems and concerns by utilizing multiple software programs to dive deep into problems and answer complex questions.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Participates in the process for onboarding or offboarding a client, maintaining communication between Marketplace and the client.
Ability to problem solve and investigate utilizing existing SOP’s, instructions, and walk-through guides.
Performs other related duties as assigned.
Helping with various company-wide projects as needed.
Required Skills/Abilities
Excellent communication skills including active listening and empathy.
Service-oriented and able to resolve customer grievances.
Ability to work a consistent 8-hour shift that aligns with our business hours (9am to 6:30pm, subject to change).
Proficient computer skills with the ability to learn new software.
Ability to work well independently and to achieve goals as a team.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
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Duties/Responsibilities
Interacts with customers via telephone, email, online chat, or CRM to provide support and information on products or services.
Ensures that appropriate actions are taken to resolve customers problems and concerns by utilizing multiple software programs to dive deep into problems and answer complex questions.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Participates in the process for onboarding or offboarding a client, maintaining communication between Marketplace and the client.
Ability to problem solve and investigate utilizing existing SOP’s, instructions, and walk-through guides.
Performs other related duties as assigned.
Helping with various company-wide projects as needed.
Required Skills/Abilities
Excellent communication skills including active listening and empathy.
Service-oriented and able to resolve customer grievances.
Ability to work a consistent 8-hour shift that aligns with our business hours (9am to 6:30pm, subject to change).
Proficient computer skills with the ability to learn new software.
Ability to work well independently and to achieve goals as a team.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
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