Customer Service Representative III - Pasco, WA.
Wilbur-Ellis, Pasco, WA, United States
Role Overview
A Customer Service Representative III works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs.
Sample of What You’ll Do
Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
Respond to customer sales inquiries in a timely, accurate, and appropriate manner
Submit and code bills and invoices to the AP department for payment
Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
Conduct monthly inventory cycle counts and annual inventory
Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
Prepare reports with minimal supervision
Act as informal team lead
Ensure administrative tasks are completed
What You Bring To The Role
4+ years of experience
Proficiency with Microsoft Office Suite
Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
Mobility to move freely across uneven terrain both indoors and outdoors safely
High School Diploma or equivalent
What Makes You a Great Fit
You have strong interpersonal and effective communication skills to influence and advise others
You have good organizational skills with strong attention to detail
You’re able to respond professionally to inquiries or complaints
You read, write, and speak English fluently
You desire to lead others
Compensation and Benefits
The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.
This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
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Sample of What You’ll Do
Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
Respond to customer sales inquiries in a timely, accurate, and appropriate manner
Submit and code bills and invoices to the AP department for payment
Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
Conduct monthly inventory cycle counts and annual inventory
Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
Prepare reports with minimal supervision
Act as informal team lead
Ensure administrative tasks are completed
What You Bring To The Role
4+ years of experience
Proficiency with Microsoft Office Suite
Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
Mobility to move freely across uneven terrain both indoors and outdoors safely
High School Diploma or equivalent
What Makes You a Great Fit
You have strong interpersonal and effective communication skills to influence and advise others
You have good organizational skills with strong attention to detail
You’re able to respond professionally to inquiries or complaints
You read, write, and speak English fluently
You desire to lead others
Compensation and Benefits
The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.
This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
#J-18808-Ljbffr