Customer Service Representative
CRG, Jacksonville, FL, United States
Customer Service Representative (Contract)
Duration:
13-Week Assignment, contract to fulltime
Pay Rate:
$18.50/hr
Responsibilities
Provide exceptional customer service by managing high volumes of inbound calls and emails from customers, business partners, and drivers in a fast-paced logistics environment
Resolve customer complaints in a calm and professional manner by diagnosing issues, identifying root causes, and implementing timely, effective solutions
Monitor delivery routes and shipment progress to ensure service commitments were met and proactively communicated updates or delays
Process delivery order changes, updates, and cancellations with a high level of accuracy and attention to detail
Scan haul-away pods and verified documentation stamps to ensure compliance and proper recordkeeping
Assist with the preparation and completion of hourly operational reports to support performance tracking and decision-making
Collaborate with internal teams to ensure seamless freight operations and a positive customer experience
Utilize Microsoft Office applications (Word, Excel, Outlook) to manage communication, data entry, and reporting tasks efficiently
Maintain strong organizational skills and the ability to multitask, prioritize, and perform effectively under pressure
Qualifications
Minimum 1 year of customer service experience in a call center environment, including handling customer inquiries and resolving issues
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong problem-solving, communication, and organizational skills
Ability to work in a fast-paced environment and exceed customer expectations
High school diploma or equivalent (preferred)
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Duration:
13-Week Assignment, contract to fulltime
Pay Rate:
$18.50/hr
Responsibilities
Provide exceptional customer service by managing high volumes of inbound calls and emails from customers, business partners, and drivers in a fast-paced logistics environment
Resolve customer complaints in a calm and professional manner by diagnosing issues, identifying root causes, and implementing timely, effective solutions
Monitor delivery routes and shipment progress to ensure service commitments were met and proactively communicated updates or delays
Process delivery order changes, updates, and cancellations with a high level of accuracy and attention to detail
Scan haul-away pods and verified documentation stamps to ensure compliance and proper recordkeeping
Assist with the preparation and completion of hourly operational reports to support performance tracking and decision-making
Collaborate with internal teams to ensure seamless freight operations and a positive customer experience
Utilize Microsoft Office applications (Word, Excel, Outlook) to manage communication, data entry, and reporting tasks efficiently
Maintain strong organizational skills and the ability to multitask, prioritize, and perform effectively under pressure
Qualifications
Minimum 1 year of customer service experience in a call center environment, including handling customer inquiries and resolving issues
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong problem-solving, communication, and organizational skills
Ability to work in a fast-paced environment and exceed customer expectations
High school diploma or equivalent (preferred)
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