Branch Customer Service Representative (Summer/Seasonal) - Lansing, MI
AAA-The Auto Club Group, Lansing, MI, United States
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Full time (Exempt/Non Exempt: Hourly)
Job Description This is a temporary, seasonal full‑time position in a branch office.
Why Choose a Career with AAA The Auto Club Group (ACG)
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees.
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Responsibilities
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which include taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
How We Reward Our Employees Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $17.00 - $19.00.
We Are Looking For Candidates Who Required Qualifications Education: High School Diploma or equivalent.
Work Experience
Working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi‑tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Successful candidates will possess
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Communicate effectively (verbal and written) with others in a work environment.
Work effectively in a team environment.
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Work Environment This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.
Equal Opportunity Employment The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Full time (Exempt/Non Exempt: Hourly)
Job Description This is a temporary, seasonal full‑time position in a branch office.
Why Choose a Career with AAA The Auto Club Group (ACG)
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees.
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Responsibilities
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which include taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
How We Reward Our Employees Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $17.00 - $19.00.
We Are Looking For Candidates Who Required Qualifications Education: High School Diploma or equivalent.
Work Experience
Working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi‑tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Successful candidates will possess
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Communicate effectively (verbal and written) with others in a work environment.
Work effectively in a team environment.
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Work Environment This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.
Equal Opportunity Employment The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
#J-18808-Ljbffr