Customer Service Representative 2
Nesco Resource, Phoenix, AZ, United States
Customer Service Representative
Position Overview:
We are seeking a Customer Service Representative to support daily operations by assisting the public with inquiries, processing requests, and resolving customer concerns. This role requires strong communication skills, attention to detail, and the ability to handle sensitive information with discretion.
Key Responsibilities:
Respond to customer inquiries by phone, email, or in person regarding services, programs, or accounts
Provide information related to licenses, registrations, permits, and eligibility requirements
Process requests including orders, account updates, cancellations, and service changes
Resolve customer complaints, including billing issues, adjustments, or service concerns
Maintain accurate records of customer interactions, transactions, and actions taken
Complete forms, update records, and process documentation using computer systems
Refer complex or unresolved issues to appropriate departments for further review
Follow up with customers regarding inquiries, claim results, or service updates
Determine applicable service charges and process payments or billing arrangements
Additional Responsibilities:
Perform research and analyze policies to resolve more complex customer issues
Use discretion when handling confidential or sensitive information
Reconcile daily cash receipts and verify accuracy of transactions
Prepare and transmit deposits in accordance with established procedures
Qualifications:
Strong customer service and communication skills
Ability to handle high-volume interactions in a fast-paced environment
Attention to detail and accuracy in data entry and record keeping
Basic math and cash handling experience
Ability to problem solve and work independently
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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We are seeking a Customer Service Representative to support daily operations by assisting the public with inquiries, processing requests, and resolving customer concerns. This role requires strong communication skills, attention to detail, and the ability to handle sensitive information with discretion.
Key Responsibilities:
Respond to customer inquiries by phone, email, or in person regarding services, programs, or accounts
Provide information related to licenses, registrations, permits, and eligibility requirements
Process requests including orders, account updates, cancellations, and service changes
Resolve customer complaints, including billing issues, adjustments, or service concerns
Maintain accurate records of customer interactions, transactions, and actions taken
Complete forms, update records, and process documentation using computer systems
Refer complex or unresolved issues to appropriate departments for further review
Follow up with customers regarding inquiries, claim results, or service updates
Determine applicable service charges and process payments or billing arrangements
Additional Responsibilities:
Perform research and analyze policies to resolve more complex customer issues
Use discretion when handling confidential or sensitive information
Reconcile daily cash receipts and verify accuracy of transactions
Prepare and transmit deposits in accordance with established procedures
Qualifications:
Strong customer service and communication skills
Ability to handle high-volume interactions in a fast-paced environment
Attention to detail and accuracy in data entry and record keeping
Basic math and cash handling experience
Ability to problem solve and work independently
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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