erman Speaking Customer Service Representative (Remote)
Massive Bio, New Bremen, OH, United States
About Massive Bio
Every cancer patient deserves access to treatment options. Massive Bio is an AI‑powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
Founded in 2015 and headquartered in the US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting‑edge therapies.
About The Role We are currently seeking a
Patient Relations Coordinator
to support our growing European operations.
This role is critical in ensuring high‑quality, compliant, and patient‑centered communication with individuals navigating complex oncology journeys. The successful candidate will combine empathy with strong process discipline and regulatory awareness.
What You’ll Do
Serve as the primary point of contact for cancer patients and caregivers in Germany
Provide structured and compliant information about Massive Bio services and clinical trial processes
Facilitate patient onboarding, consent coordination, and medical record collection
Maintain accurate and complete documentation within CRM systems
Conduct structured follow‑ups aligned with defined KPIs and operational standards
Ensure patient data handling in full compliance with GDPR and privacy‑sensitive requirements
Support communication with treating physicians when appropriate
Provide relevant operational insights to internal teams when necessary
Who You Are
Bachelor’s degree or equivalent professional experience
Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service
Native‑level German and professional‑level English
Demonstrated experience handling sensitive patient data in compliance with GDPR
High level of accuracy, documentation discipline, and CRM proficiency
Excellent verbal and written communication skills
Strong emotional intelligence and ability to navigate sensitive conversations professionally
Proven reliability, structured work approach, and KPI accountability
What We Value
Process discipline and operational consistency
Regulatory awareness and compliance mindset
Professional communication standards
Performance ownership and accountability
Patient‑first approach balanced with structured execution
This position offers the opportunity to contribute to a mission‑driven organization operating at the intersection of healthcare and technology, while working within a highly structured and compliance‑oriented international environment.
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Every cancer patient deserves access to treatment options. Massive Bio is an AI‑powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
Founded in 2015 and headquartered in the US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting‑edge therapies.
About The Role We are currently seeking a
Patient Relations Coordinator
to support our growing European operations.
This role is critical in ensuring high‑quality, compliant, and patient‑centered communication with individuals navigating complex oncology journeys. The successful candidate will combine empathy with strong process discipline and regulatory awareness.
What You’ll Do
Serve as the primary point of contact for cancer patients and caregivers in Germany
Provide structured and compliant information about Massive Bio services and clinical trial processes
Facilitate patient onboarding, consent coordination, and medical record collection
Maintain accurate and complete documentation within CRM systems
Conduct structured follow‑ups aligned with defined KPIs and operational standards
Ensure patient data handling in full compliance with GDPR and privacy‑sensitive requirements
Support communication with treating physicians when appropriate
Provide relevant operational insights to internal teams when necessary
Who You Are
Bachelor’s degree or equivalent professional experience
Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service
Native‑level German and professional‑level English
Demonstrated experience handling sensitive patient data in compliance with GDPR
High level of accuracy, documentation discipline, and CRM proficiency
Excellent verbal and written communication skills
Strong emotional intelligence and ability to navigate sensitive conversations professionally
Proven reliability, structured work approach, and KPI accountability
What We Value
Process discipline and operational consistency
Regulatory awareness and compliance mindset
Professional communication standards
Performance ownership and accountability
Patient‑first approach balanced with structured execution
This position offers the opportunity to contribute to a mission‑driven organization operating at the intersection of healthcare and technology, while working within a highly structured and compliance‑oriented international environment.
#J-18808-Ljbffr