Customer Service Representative
City of Fort Lauderdale, Florida, NY, United States
The hourly rate for this position is $19.77.
Performs a wide variety of basic customer services and clerical tasks in support of assigned department. Responds to customer complaints and inquiries.
Essential Functions Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
Opens and closes accounts, collects payments assist customers with account inquiries and issues
Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-person contact
Collects payments; explains billing and payment practices
Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
Operates a computer in transferring/transcribing/composing various documentation
Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
May process and issue various types of permits, certificates, and licenses as required
Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
Prepares and distributes various division records, reports, notices and other relevant materials
Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
Performs related work as required
Qualifications
High School Diploma or G.E.D. equivalency
One (1) to three (3) years of general clerical work or customer service experience
Must have excellent phone and verbal communication skills and strong data entry skills
Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience
If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
Physical Standards Required to Perform Essential Job Functions The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. The position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The City of Fort Lauderdale is an Equal Opportunity, Affirmitive Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
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Performs a wide variety of basic customer services and clerical tasks in support of assigned department. Responds to customer complaints and inquiries.
Essential Functions Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
Opens and closes accounts, collects payments assist customers with account inquiries and issues
Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-person contact
Collects payments; explains billing and payment practices
Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
Operates a computer in transferring/transcribing/composing various documentation
Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
May process and issue various types of permits, certificates, and licenses as required
Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
Prepares and distributes various division records, reports, notices and other relevant materials
Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
Performs related work as required
Qualifications
High School Diploma or G.E.D. equivalency
One (1) to three (3) years of general clerical work or customer service experience
Must have excellent phone and verbal communication skills and strong data entry skills
Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience
If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
Physical Standards Required to Perform Essential Job Functions The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. The position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The City of Fort Lauderdale is an Equal Opportunity, Affirmitive Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
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