Customer Service Representative

Job Responsibilities Provides excellent and expeditious client experience; greets clients, responds to questions, processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff.

Minimum of 1 year related experience required.

Compensation

Base hourly rate of $16.00-$18.00 DOE

Eligible for periodic bonus

Benefits

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Uniform allowance

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