Customer Service Representative
Canyon AeroConnect, Prescott, AZ, United States
Position Summary
We're looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecycle from order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers. You’ll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams.
Responsibilities Order & Quotation Management
Process quotes and sales orders using CRM and ERP (Oracle) systems
Review purchase orders for pricing, terms, and delivery accuracy
Track order progress and proactively communicate updates
Returns & Replacements
Issue return authorizations and process credit or replacement orders
Ensure approvals are obtained and customer expectations are managed
Customer Support & Relationship Management
Respond to customer inquiries via phone and email
Provide order status updates, suggest product solutions, and resolve issues
Build strong customer relationships through clear, timely communication
CRM & Data Entry
Maintain accurate records of customer information, opportunities, and interactions
Update CRM with quote status, communications, and follow‑ups
Cross‑Functional Collaboration
Coordinate with operations, engineering, production control, and account management teams to ensure accurate and timely order fulfillment
Documentation
Organize and file all sales‑related documents in accordance with company standards
Regular & Reliable Attendance
Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration
Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work
Additional Responsibilities
Log and manage customer complaints
Maintain regular, reliable onsite attendance
Uphold company policies, ethics, and EH&S standards
Perform other duties as assigned
This position may include part‑time marketing responsibilities as needed
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Responsibilities Order & Quotation Management
Process quotes and sales orders using CRM and ERP (Oracle) systems
Review purchase orders for pricing, terms, and delivery accuracy
Track order progress and proactively communicate updates
Returns & Replacements
Issue return authorizations and process credit or replacement orders
Ensure approvals are obtained and customer expectations are managed
Customer Support & Relationship Management
Respond to customer inquiries via phone and email
Provide order status updates, suggest product solutions, and resolve issues
Build strong customer relationships through clear, timely communication
CRM & Data Entry
Maintain accurate records of customer information, opportunities, and interactions
Update CRM with quote status, communications, and follow‑ups
Cross‑Functional Collaboration
Coordinate with operations, engineering, production control, and account management teams to ensure accurate and timely order fulfillment
Documentation
Organize and file all sales‑related documents in accordance with company standards
Regular & Reliable Attendance
Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration
Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work
Additional Responsibilities
Log and manage customer complaints
Maintain regular, reliable onsite attendance
Uphold company policies, ethics, and EH&S standards
Perform other duties as assigned
This position may include part‑time marketing responsibilities as needed
#J-18808-Ljbffr