Customer Service Representative - Allegan Area
The Pivot Group, Lansing, MI, United States
Customer Service Representative – Allegan, MI
Salary Range : $43,000 - $63,000 depending on experience
Collaborating with leading manufacturing companies in Allegan to find experienced Customer Service Representatives to drive results.
Key Responsibilities
Process and verify customer orders for manufactured goods, ensuring accuracy of product specifications and quantities.
Respond to customer inquiries regarding product availability, pricing, order status, and technical specifications.
Resolve customer complaints related to product quality, shipping discrepancies, or delivery delays, coordinating with production and quality control.
Liaise between customers and internal departments (e.g., production, logistics, engineering) to facilitate order fulfillment and problem resolution.
Maintain accurate customer records and detailed documentation of all communications and transactions within the CRM system.
Provide customers with proactive updates on production schedules, lead times, and shipping information for their orders.
Handle product return authorizations and warranty claims, adhering to company policies and manufacturing guidelines.
Recommended Qualifications
Experience in a B2B customer service role within the manufacturing sector.
Proficiency with ERP systems (e.g., SAP, Oracle) for order processing and inquiry management.
Strong understanding of manufacturing processes, products, or industry-specific terminology.
Excellent problem-solving and troubleshooting skills for technical or logistical customer issues.
Exceptional verbal and written communication skills for professional and clear client interaction.
Bonus Qualifications
Familiarity with manufacturing processes, industrial products, or technical components.
Experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) for order management.
Understanding of supply chain logistics, shipping procedures, or inventory management.
Ability to interpret technical specifications, blueprints, or product diagrams.
Job Titles That Should Apply
Customer Service Representative
Customer Service Agent
Customer Support Specialist
Client Services Representative
Customer Relations Specialist
Customer Experience Specialist
Help Desk Agent
Support Representative
Client Success Specialist
Customer Advocate
#J-18808-Ljbffr
Collaborating with leading manufacturing companies in Allegan to find experienced Customer Service Representatives to drive results.
Key Responsibilities
Process and verify customer orders for manufactured goods, ensuring accuracy of product specifications and quantities.
Respond to customer inquiries regarding product availability, pricing, order status, and technical specifications.
Resolve customer complaints related to product quality, shipping discrepancies, or delivery delays, coordinating with production and quality control.
Liaise between customers and internal departments (e.g., production, logistics, engineering) to facilitate order fulfillment and problem resolution.
Maintain accurate customer records and detailed documentation of all communications and transactions within the CRM system.
Provide customers with proactive updates on production schedules, lead times, and shipping information for their orders.
Handle product return authorizations and warranty claims, adhering to company policies and manufacturing guidelines.
Recommended Qualifications
Experience in a B2B customer service role within the manufacturing sector.
Proficiency with ERP systems (e.g., SAP, Oracle) for order processing and inquiry management.
Strong understanding of manufacturing processes, products, or industry-specific terminology.
Excellent problem-solving and troubleshooting skills for technical or logistical customer issues.
Exceptional verbal and written communication skills for professional and clear client interaction.
Bonus Qualifications
Familiarity with manufacturing processes, industrial products, or technical components.
Experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) for order management.
Understanding of supply chain logistics, shipping procedures, or inventory management.
Ability to interpret technical specifications, blueprints, or product diagrams.
Job Titles That Should Apply
Customer Service Representative
Customer Service Agent
Customer Support Specialist
Client Services Representative
Customer Relations Specialist
Customer Experience Specialist
Help Desk Agent
Support Representative
Client Success Specialist
Customer Advocate
#J-18808-Ljbffr