Customer Service Representative
Abbott, Plano, TX, United States
Title: Customer Service Representative
Location: Plano, TX
Duration: 6 Month + extension
Duties & Responsibilities
Manage inbound calls from providers, office staff, and patients in a professional and courteous manner.
Provide case status updates, submission requirements, product information, and portal support.
Troubleshoot basic issues and appropriately escalates complex questions.
Accurately document all call interactions and maintain service‑quality standards.
Data Entry & Case Management
Enter, update, and maintain patient and case information in internal systems with high accuracy.
Review submissions for completeness and request additional information when needed.
Identify duplicate or conflicting records and escalates or merges accordingly.
Perform routine data validation, audits, and reporting tasks.
Maintain confidentiality and adhere to compliance and data handling policies.
Cross Functional Support
Collaborate with clinical intake, authorization, and operations teams to resolve discrepancies.
Support workflow improvements to enhance accuracy and efficiency.
Maintain current knowledge of products, submission requirements, and internal processes.
Assist with training support and portal related inquiries as required.
Required Experience
1‑3 years of experience in call center, data entry, or customer service.
Previous experience in healthcare or customer service preferred.
Key Skills
Strong attention to detail and data accuracy.
Excellent verbal and written communication skills.
Ability to multitask in a fast‑paced environment.
Proficiency with electronic databases and Microsoft Office.
Strong problem‑solving and customer service orientation.
Preferred Experience
Familiarity with medical terminology, insurance authorization processes, or clinical workflows.
Experience using Salesforce, CRM platforms, or EMR systems.
Prior call center or data entry experience in a healthcare setting.
Consultants Eligible Benefits Upon Waiting Period
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
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Duration: 6 Month + extension
Duties & Responsibilities
Manage inbound calls from providers, office staff, and patients in a professional and courteous manner.
Provide case status updates, submission requirements, product information, and portal support.
Troubleshoot basic issues and appropriately escalates complex questions.
Accurately document all call interactions and maintain service‑quality standards.
Data Entry & Case Management
Enter, update, and maintain patient and case information in internal systems with high accuracy.
Review submissions for completeness and request additional information when needed.
Identify duplicate or conflicting records and escalates or merges accordingly.
Perform routine data validation, audits, and reporting tasks.
Maintain confidentiality and adhere to compliance and data handling policies.
Cross Functional Support
Collaborate with clinical intake, authorization, and operations teams to resolve discrepancies.
Support workflow improvements to enhance accuracy and efficiency.
Maintain current knowledge of products, submission requirements, and internal processes.
Assist with training support and portal related inquiries as required.
Required Experience
1‑3 years of experience in call center, data entry, or customer service.
Previous experience in healthcare or customer service preferred.
Key Skills
Strong attention to detail and data accuracy.
Excellent verbal and written communication skills.
Ability to multitask in a fast‑paced environment.
Proficiency with electronic databases and Microsoft Office.
Strong problem‑solving and customer service orientation.
Preferred Experience
Familiarity with medical terminology, insurance authorization processes, or clinical workflows.
Experience using Salesforce, CRM platforms, or EMR systems.
Prior call center or data entry experience in a healthcare setting.
Consultants Eligible Benefits Upon Waiting Period
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
#J-18808-Ljbffr