Customer Service Representative
CheckSammy, Addison, TX, United States
Job Summary:
Provide high-level support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by communicating with clients and vendors, and dispatching/sourcing third‑party vendors. The role involves answering inbound/outbound phone calls, emails/SMS, and communicating with teammates. The role also develops business relationships and performs clerical functions.
If you have previous dispatching experience, this is a plus.
Schedule Mon - Fri 8:00 AM – 4:00 PM
Responsibilities
Manage and maintain job requests submitted by new and existing clients.
Be readily available to respond to or resolve any issues or requests that arise.
Ensure all clients are communicated with in a timely manner.
Execute clear definitions of customer order‑based activities, deliverables, and outcomes.
Multi‑task via email, phone, SMS, or other communication channels.
Identify and resolve customer issues while maintaining confidentiality.
Work effectively in a team environment.
Meet daily service level objectives and goals.
Client & Vendor Communications
Communicate with clients and vendors via email, phone, and/or text line.
Create all new inbound jobs via email, phone, and/or text line.
Update internal tracking systems with job photos, notes, hauler payments, and required documentation.
Inform clients about all delays, completions, and cancellations regarding service requests.
Research, onboard, and assign new vendors as needed.
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Requirements
Intermediate knowledge of Microsoft Office (Outlook, Word, Excel) and ability to navigate web‑based and text programs.
One year of clerical, customer service, or data entry experience.
College degree or equivalent preferred.
Job Type:
Full‑time Shift:
8‑hour shift Experience:
1 year customer service (preferred) Work Location:
In‑person
Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against because of disability.
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Provide high-level support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by communicating with clients and vendors, and dispatching/sourcing third‑party vendors. The role involves answering inbound/outbound phone calls, emails/SMS, and communicating with teammates. The role also develops business relationships and performs clerical functions.
If you have previous dispatching experience, this is a plus.
Schedule Mon - Fri 8:00 AM – 4:00 PM
Responsibilities
Manage and maintain job requests submitted by new and existing clients.
Be readily available to respond to or resolve any issues or requests that arise.
Ensure all clients are communicated with in a timely manner.
Execute clear definitions of customer order‑based activities, deliverables, and outcomes.
Multi‑task via email, phone, SMS, or other communication channels.
Identify and resolve customer issues while maintaining confidentiality.
Work effectively in a team environment.
Meet daily service level objectives and goals.
Client & Vendor Communications
Communicate with clients and vendors via email, phone, and/or text line.
Create all new inbound jobs via email, phone, and/or text line.
Update internal tracking systems with job photos, notes, hauler payments, and required documentation.
Inform clients about all delays, completions, and cancellations regarding service requests.
Research, onboard, and assign new vendors as needed.
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Requirements
Intermediate knowledge of Microsoft Office (Outlook, Word, Excel) and ability to navigate web‑based and text programs.
One year of clerical, customer service, or data entry experience.
College degree or equivalent preferred.
Job Type:
Full‑time Shift:
8‑hour shift Experience:
1 year customer service (preferred) Work Location:
In‑person
Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against because of disability.
#J-18808-Ljbffr