Customer Service Representative
Freudenberg Filtration Technologies, Durham, NC, United States
Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Protecting people and the environment, and optimizing industrial processes - that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros.
Responsibilities
Process customer orders and invoicing with a high degree of accuracy and attention to detail. Serve as a primary point of contact for customer inquiries related to order status, shipping issues, inventory availability, and delivery schedules. Resolve customer issues regarding returns, exchanges, and damaged goods in a timely and professional manner. Investigate order‑related or inventory issues and provide effective solutions to ensure smooth order fulfillment. Partner with warehouse and shipping teams to resolve complex issues and elevate concerns as needed. Monitor inventory levels and discrepancies, coordinating with warehouse personnel to maintain accurate records. Collaborate cross‑functionally with logistics, shipping, and other internal teams to ensure seamless communication and customer satisfaction. Qualifications
High school diploma or equivalent required; 2–4 years of experience in customer service or a related role preferred, ideally within a warehouse, logistics, or distribution environment. Prior experience with order entry and/or invoicing processes preferred. Working knowledge of warehouse operations, inventory management, and customer service processes. Ability to perform routine tasks under direct supervision, handling standard customer inquiries while escalating more complex issues as needed. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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Process customer orders and invoicing with a high degree of accuracy and attention to detail. Serve as a primary point of contact for customer inquiries related to order status, shipping issues, inventory availability, and delivery schedules. Resolve customer issues regarding returns, exchanges, and damaged goods in a timely and professional manner. Investigate order‑related or inventory issues and provide effective solutions to ensure smooth order fulfillment. Partner with warehouse and shipping teams to resolve complex issues and elevate concerns as needed. Monitor inventory levels and discrepancies, coordinating with warehouse personnel to maintain accurate records. Collaborate cross‑functionally with logistics, shipping, and other internal teams to ensure seamless communication and customer satisfaction. Qualifications
High school diploma or equivalent required; 2–4 years of experience in customer service or a related role preferred, ideally within a warehouse, logistics, or distribution environment. Prior experience with order entry and/or invoicing processes preferred. Working knowledge of warehouse operations, inventory management, and customer service processes. Ability to perform routine tasks under direct supervision, handling standard customer inquiries while escalating more complex issues as needed. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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