
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Insurance Office of America, Columbia, SC, United States
About the Role
The Associate Digital Producer, Promotions is responsible for managing and scheduling Athleta’s promotional content across digital channels, ensuring flawless execution and on‑time launch. This role will support the Producer managing promotional content launches from ideation to execution. The ideal candidate has strong attention to detail, excellent communication, and is a self‑starter comfortable operating in a fast‑paced environment.
What You’ll Do
Execute promotional builds across email, SMS, push, site and app from setup through launch.
Manage and perform final QA of promo content, ensuring accuracy in offer details, linking, and customer experience.
Build and validate promo codes, ensuring correct logic, eligibility, and functionality.
Coordinate timelines and deliverables across Marketing, Creative, and Merchandising to ensure on‑time promo launches.
Keep management and cross‑functional partners notified of progress and any deviation from project schedule.
Assess resources and capacity when making decisions on feasibility, support, risk, etc.
Lead cross‑functional promo reviews, capture feedback, and drive follow‑ups to completion.
Support troubleshooting for promo‑related issues and partner with internal teams or vendors to resolve them.
Update promo documentation to maintain shared knowledge base.
Identify opportunities to streamline promo workflows and improve processes.
Who You Are
Working knowledge of digital marketing channels, including hands‑on experience with email or site deployment tools.
Strong attention to detail with a drive for accuracy and quality assurance.
Ability to coordinate and influence cross‑functional teams to meet deadlines and deliver high‑quality work.
Solid project management skills with experience managing timelines, requirements, and stakeholder communication.
Excellent written and verbal communication skills, with the ability to clearly articulate issues and drive alignment.
Bachelor’s degree or equivalent.
2–4 years of task planning and digital execution experience.
Experience with promo setup, QA, or offer management is a plus.
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