DeWinter Group is hiring: Content Strategist in San Francisco

Overview Title: Content Strategist Job Type: Contract Contract Length: 4+ months Target Start Date: ASAP Work Location/Structure: Remote About the Opportunity: Our client, a leader in the FinTech sector, is looking for a skilled Content Strategist to join their team for a 4+ month engagement. The Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in crypto. Our team eliminates customer pain points, empowers users through self-service and automation, and optimizes support interactions for an effortless experience. The CX Content team, part of CX, owns our Help Center and internal knowledge base. We drive the strategy, structure, and quality of customer-facing content that powers self-service, automation, and AI-driven support experiences. As a CTR Content Strategist, you will support the full Help Center rewrite—transforming all customer-facing content into accurate, concise, and structured formats within Contentful. You'll partner with Product Managers, Legal, and CX Programs to ensure content is factually correct, compliant, and optimized for both human and machine readability. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly. Responsibilities Rewrite and structure content: Rewrite existing Help Center articles using standardized templates that improve clarity, accuracy, and consistency across the site. Apply taxonomy and metadata: Implement structured fields in Contentful to enhance discoverability, machine readability, and chatbot performance. Verify and approve accuracy: Partner with Product Managers and CX Programs to validate product details and ensure content accuracy; flag articles requiring Legal review. Maintain governance and quality: Apply editorial and style standards, perform peer reviews within strategist pods, and ensure all content adheres to our tone and format. Deliver at scale: Work within aggressive production timelines—targeting ~20 articles per week—while maintaining accuracy, compliance, and consistency. Optimize for AI enablement: Ensure all content is structured and tagged to support chatbot, automation, and future AI-driven experiences. Contribute to repeatable systems: Document process improvements, refine templates, and help evolve scalable, standardized workflows. Required Skills & Experience Proven experience: 3+ years in content strategy, writing, or editing—preferably with Help Centers, support content, or structured documentation. Contentful experience is required. Strong writing and analytical skills: Ability to simplify complex topics into clear, accurate, customer-friendly explanations while maintaining editorial precision. Operational discipline: Demonstrated success managing multiple deliverables simultaneously in a production-driven environment. Cross-functional collaboration: Experienced working directly with Product, Legal, and CX partners to verify information and drive alignment. AI and structured content understanding: Familiarity with structured content models, metadata, and how these support automation and chatbot enablement. Adaptability and ownership: Self-directed, organized, and comfortable operating in a fast-moving, evolving environment with shifting priorities. Experience in tech, crypto, or financial services (Nice to have). Familiarity with Smartling, Jira, Asana, or Google Workspace (Nice to have). Understanding of localization workflows or multilingual content operations (Nice to have). Experience contributing to structured content frameworks or content audits (Nice to have). #J-18808-Ljbffr

In Summary: The Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in crypto . The CX Content team, part of CX, owns our Help Center and internal knowledge base . We drive strategy, structure, and quality of customer-facing content that powers self-service, automation, and AI-driven support experiences . En Español:

Título general: Tipo de trabajo del estratega de contenido Tipo de contrato Duración del contrato: 4+ meses Date de inicio objetivo: ASAP Localización / Estructura de trabajo: Remote About the Opportunity: Nuestro cliente, líder en el sector FinTech, está buscando un estratégico de contenidos calificado para unirse a su equipo durante más de 4 meses. La organización Customer Experience (CX) tiene la misión de proporcionar el Soporte al Cliente con mayor confianza y valor añadido en criptomonedas. Esta es una función de alto impacto que requiere un profesional auto-motivado que pueda comenzar a funcionar y entregar resultados rápidamente. Responsabilidades Reescribir y estructurar el contenido del Centro de Ayuda existente utilizando plantillas estandarizadas que mejoran la claridad, precisión y coherencia en todo el sitio. Aplicar taxonomía y metadatos: Implementar campos estructurados en Contentful para mejorar la descubribilidad, legibilidad automática y rendimiento del chatbot. Verificar y aprobar la exactitud: Colaborar con los gerentes de productos y programas CX para validar detalles del producto y garantizar la precisión del contenido; artículos que requiera revisión legal. Mantener gobernanza y calidad: aplicar estándares editoriales y estilos, realizar revisiones entre pares dentro de módulos estratégicos, y asegurarse de que todos los contenidos se adhieren a nuestro tiempo de producción y formato. Entregar a escala: Trabajar dentro de las 3 semanas de proceso de redacción de textos y análisis de texto. Se requiere experiencia de contenido. Escrita y habilidades analíticas fuertes: Capacidad para simplificar temas complejos en explicaciones claras, precisas y amigables con el cliente mientras se mantiene la precisión editorial. Disciplina operativa: éxito demostrado administrando múltiples entregas simultáneamente en un entorno dirigido a la producción. Colaboración interfuncional: Experiencia trabajando directamente con socios Productos, Legales y CX para verificar información y alineación. Inteligencia artificial (IA) y comprensión del contenido estructurado: Familiarización con modelos de contenidos estructurados, metadatos, y cómo estos soportan automatización y capacitación chatbot. Adaptabilidad y propiedad: Auto-direccionada, organizada y cómodo operar en un ambiente que evoluciona rápidamente, con prioridades cambiantes. Experiencia en operaciones criptográficas o financieras (Nice para tener).