IT Service Desk Analyst
Astrix Inc, Trumbull, CT, United States
Pay Rate Low: 27 | Pay Rate High: 36
We are seeking a contract IT Service Desk Analyst for our client. This role is responsible for managing and resolving Service Management tickets across assigned locations by providing Level 1 & 2 onsite and remote support, troubleshooting hardware and software issues, coordinating with specialized teams, and ensuring a seamless customer experience throughout the support process.
Location:
Onsite - Fairfield County, CT Schedule:
Monday-Friday, 8:30 AM - 5:00 PM Duration:
6-Month Contract Pay:
$27-$36/hr
Duties:
Provide onsite and remote Level 1 & 2 IT support, resolving incidents and fulfilling requests within SLA targets Log, track, and manage tickets in the Service Management system; escalate issues as needed Troubleshoot hardware, software, and system issues for end users Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Manage user access in compliance with IT security and SOX requirements Support IT projects, deployments, and system transitions across regional/global teams Monitor ticket trends and implement proactive solutions to prevent recurring issues Administer enterprise systems and virtualized environments Manage IT assets, including hardware/software lifecycle tracking Create and maintain documentation, knowledge base articles, and user training materials Deliver end-user training and promote IT policies and best practices Collaborate with internal teams and third-party vendors Participate in after-hours support rotation; occasional travel (
Qualifications:
2+ years of Level 1/2 IT support experience in a fast-paced environment Strong knowledge of Windows OS, Microsoft 365, Active Directory, and related technologies Hands-on experience supporting desktops, laptops, mobile devices, and peripherals Familiarity with ITIL practices and ticketing systems Proven troubleshooting and problem-solving skills Experience with system deployment and endpoint management tools Understanding of IT security and compliance standards (e.g., SOX) Strong communication and customer service skills Ability to multitask and prioritize in a high-pressure environment Experience supporting IT projects and cross-functional teams Exposure to IT procurement processes is a plus This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
INDBH #LI-KM1
We are seeking a contract IT Service Desk Analyst for our client. This role is responsible for managing and resolving Service Management tickets across assigned locations by providing Level 1 & 2 onsite and remote support, troubleshooting hardware and software issues, coordinating with specialized teams, and ensuring a seamless customer experience throughout the support process.
Location:
Onsite - Fairfield County, CT Schedule:
Monday-Friday, 8:30 AM - 5:00 PM Duration:
6-Month Contract Pay:
$27-$36/hr
Duties:
Provide onsite and remote Level 1 & 2 IT support, resolving incidents and fulfilling requests within SLA targets Log, track, and manage tickets in the Service Management system; escalate issues as needed Troubleshoot hardware, software, and system issues for end users Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Manage user access in compliance with IT security and SOX requirements Support IT projects, deployments, and system transitions across regional/global teams Monitor ticket trends and implement proactive solutions to prevent recurring issues Administer enterprise systems and virtualized environments Manage IT assets, including hardware/software lifecycle tracking Create and maintain documentation, knowledge base articles, and user training materials Deliver end-user training and promote IT policies and best practices Collaborate with internal teams and third-party vendors Participate in after-hours support rotation; occasional travel (
Qualifications:
2+ years of Level 1/2 IT support experience in a fast-paced environment Strong knowledge of Windows OS, Microsoft 365, Active Directory, and related technologies Hands-on experience supporting desktops, laptops, mobile devices, and peripherals Familiarity with ITIL practices and ticketing systems Proven troubleshooting and problem-solving skills Experience with system deployment and endpoint management tools Understanding of IT security and compliance standards (e.g., SOX) Strong communication and customer service skills Ability to multitask and prioritize in a high-pressure environment Experience supporting IT projects and cross-functional teams Exposure to IT procurement processes is a plus This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
INDBH #LI-KM1