Customer Service Representative
Hibu, Columbus, OH, United States
Customer Service Representative Columbus, Ohio, United States
Starting at $17.00/hour + Quarterly Performance Bonus (up to $4,000 annually!) Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online! If youre passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! Were looking for motivated, client-focused individuals ready to learn and grow.
Well set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesnt stop hereHibu offers a clear growth path, with advancement opportunities starting after just 6 months.
About the Role As a Digital Product Support Specialist, youll be the first point of contact for clients and sales representatives, providing expert support for Hibus suite of digital products. Youll troubleshoot issues, make updates, and ensure our clients online presence is optimized.
Were looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If youve worked in a fast-paced environment where empathy, communication, and problem-solving were keythis is your next career move.
What Youll Do Answer clients and sales representatives calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibus full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction
What Youll Bring Minimum 1 year of customer service experience (call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast-paced environment
Positive attitude and adaptability to change
Detail-oriented with excellent organizational skills
Why Hibu? Career Growth: Clear advancement path starting at 6 months
Inclusive Culture: We celebrate diversity and value every voice
Training & Support: Ongoing development and mentorship
Impact: Help real businesses grow and succeed
Our Culture Were proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. Were committed to doing whats rightfor our clients, our employees, and our communities.
Ready to make a difference? Apply today and start your journey with Hibu!
Starting at $17.00/hour + Quarterly Performance Bonus (up to $4,000 annually!) Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online! If youre passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! Were looking for motivated, client-focused individuals ready to learn and grow.
Well set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesnt stop hereHibu offers a clear growth path, with advancement opportunities starting after just 6 months.
About the Role As a Digital Product Support Specialist, youll be the first point of contact for clients and sales representatives, providing expert support for Hibus suite of digital products. Youll troubleshoot issues, make updates, and ensure our clients online presence is optimized.
Were looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If youve worked in a fast-paced environment where empathy, communication, and problem-solving were keythis is your next career move.
What Youll Do Answer clients and sales representatives calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibus full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction
What Youll Bring Minimum 1 year of customer service experience (call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast-paced environment
Positive attitude and adaptability to change
Detail-oriented with excellent organizational skills
Why Hibu? Career Growth: Clear advancement path starting at 6 months
Inclusive Culture: We celebrate diversity and value every voice
Training & Support: Ongoing development and mentorship
Impact: Help real businesses grow and succeed
Our Culture Were proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. Were committed to doing whats rightfor our clients, our employees, and our communities.
Ready to make a difference? Apply today and start your journey with Hibu!