Portuguese Bilingual CSR
Aston Carter, Indianapolis, IN, United States
Investigator Support Assistant The Investigator Support Assistant is responsible for supporting investigator sites through effective communication managing phone interactions resolving accession holds in coordination with internal teams and delivering results via phone or fax.
- Patient Safety
o Prioritize patient safety in all daily operations
o Promptly escalate any patient safety concerns for resolution
- Site Communication Workflow Support
o Notify investigator sites sponsors and affiliates of lab results sponsor-designated flags and test cancellations per the Statement of Work SOW
o Respond to project-related inquiries from sites and sponsors via phone and email
o Serve as a liaison between internal teams and external clients
- Query Resolution
o Monitor and resolve accession holds escalating delays to the Supervisor and Project Manager
o Update databases with relevant information and communicate additional testing needs
o Investigate and respond to project-related inquiries
- Compliance Documentation
o Document service failures and collaborate with global teams for resolution escalate unresolved issues to management
o Review Standard Operating Procedures SOPs and related documents in a timely manner
- Mentorship Role
o Serve as Mentor by guiding and supporting Site Support Assistant
o Share expertise experience and best practices to facilitate the mentees skill development and expand their knowledge base
o Assist mentees in setting realistic and achievable goals and developing action plans
- Training Development
o Maintain training folders and update documentation
o Complete onboarding and all mandatory corporate and departmental training
o Attend required meetings and participate in ongoing training related to process and system updates
Working Conditions:
- Work may be performed remotely or on-site subject to business requirements and management discretion
- Tasks involve sitting in front of a terminal for many hours during the working day
- Required to work on more than one project at a time requiring prioritization and completion of work to meet timelines
- Shifts may be required for this role. Work hours may differ during training period and post training when released wholly or partially to work on tasks. Expected post-training hours are 10-7 pm EST
- May be required to work overtime and during chosen Saturdays or from Tuesday to Saturday
Additional Skills & Qualifications:
- Fluency in English/Portuguese
- Ability to work 10am - 7pm EST shift Tuesday - Saturday
- Ability to work every Saturday
- Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years)
Job Type & Location:
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits:
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a fully remote position.
Application Deadline:
This position is anticipated to close on Apr 14, 2026.
- Patient Safety
o Prioritize patient safety in all daily operations
o Promptly escalate any patient safety concerns for resolution
- Site Communication Workflow Support
o Notify investigator sites sponsors and affiliates of lab results sponsor-designated flags and test cancellations per the Statement of Work SOW
o Respond to project-related inquiries from sites and sponsors via phone and email
o Serve as a liaison between internal teams and external clients
- Query Resolution
o Monitor and resolve accession holds escalating delays to the Supervisor and Project Manager
o Update databases with relevant information and communicate additional testing needs
o Investigate and respond to project-related inquiries
- Compliance Documentation
o Document service failures and collaborate with global teams for resolution escalate unresolved issues to management
o Review Standard Operating Procedures SOPs and related documents in a timely manner
- Mentorship Role
o Serve as Mentor by guiding and supporting Site Support Assistant
o Share expertise experience and best practices to facilitate the mentees skill development and expand their knowledge base
o Assist mentees in setting realistic and achievable goals and developing action plans
- Training Development
o Maintain training folders and update documentation
o Complete onboarding and all mandatory corporate and departmental training
o Attend required meetings and participate in ongoing training related to process and system updates
Working Conditions:
- Work may be performed remotely or on-site subject to business requirements and management discretion
- Tasks involve sitting in front of a terminal for many hours during the working day
- Required to work on more than one project at a time requiring prioritization and completion of work to meet timelines
- Shifts may be required for this role. Work hours may differ during training period and post training when released wholly or partially to work on tasks. Expected post-training hours are 10-7 pm EST
- May be required to work overtime and during chosen Saturdays or from Tuesday to Saturday
Additional Skills & Qualifications:
- Fluency in English/Portuguese
- Ability to work 10am - 7pm EST shift Tuesday - Saturday
- Ability to work every Saturday
- Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years)
Job Type & Location:
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits:
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a fully remote position.
Application Deadline:
This position is anticipated to close on Apr 14, 2026.