Customer Service Representative
Percepta, Allen Park, MI, United States
Customer Service Representative At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, youll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What Youll Be Doing
Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnose issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role
High school diploma required; an associate or bachelors degree is a plus
3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
A passion for exceptional customer service, the automotive industry, and cutting-edge technology
Excellent communication skills both verbal and written
Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect
Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors)
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility We listen first, lead with empathy, and stay groundedso people and ideas have room to grow.
Service beyond self We serve othersclients, customers, and teammateswith care and integrity in every interaction.
Leave it better We take ownership and leave every process, person, and place better than we found it.
Win together We succeed as onecelebrating, supporting, and showing up for each other.
Deliver remarkable We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
What Youll Be Doing
Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnose issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role
High school diploma required; an associate or bachelors degree is a plus
3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
A passion for exceptional customer service, the automotive industry, and cutting-edge technology
Excellent communication skills both verbal and written
Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect
Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors)
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility We listen first, lead with empathy, and stay groundedso people and ideas have room to grow.
Service beyond self We serve othersclients, customers, and teammateswith care and integrity in every interaction.
Leave it better We take ownership and leave every process, person, and place better than we found it.
Win together We succeed as onecelebrating, supporting, and showing up for each other.
Deliver remarkable We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.