Licensed Retiree Benefits Advisor - Temporary - Virtual + Commission
Alight, Chicago, IL, United States
The Alight Retiree Health Solutions business unit is hiring a Virtual Benefit Advisor to handle Medicare and related health insurance enrollment for retirees from a home base.
Job Responsibilities
Consistently provide a world‑class experience at all customer touchpoints.
Maintain an active resident health (or life, if required) insurance license and any state‑required riders.
Pass AHIP and annual carrier certifications.
Use a needs‑analysis selling approach to identify Medicare prospect needs and recommend appropriate plans.
Enroll retirees compliantly and efficiently by reading scripts verbatim.
Meet or exceed key performance indicators.
Handle inbound customer service calls and outbound dialing, providing accurate information and enrolling retirees in the appropriate plans.
Make outbound calls to warm leads to schedule or complete appointments with participants.
Actively manage all appointments and follow up with prospects.
Respond to voicemails within 24 business hours.
Monitor internal chat and respond promptly to questions or requests.
Deliver consistently positive customer experiences in an ethical and professional manner.
Maintain strong computer skills, including Microsoft Office proficiency; experience using multiple screens is a plus.
Absorb new information and adapt to new processes and programs rapidly.
Process complex details and articulate them in simple terms to customers with varying levels of knowledge and education.
Adhere to call center performance metrics, including customer satisfaction, compliance, and sales productivity.
Required Experience
High school degree or equivalent.
Two years of experience in consultative sales and/or customer service, preferably in a call center or high‑volume environment.
Aptitude for understanding details of Medicare insurance and complying with all CMS regulations.
No contracting restrictions related to carriers or previous employers; release documents are required if previously sponsored.
Required Skills
Experience in Medicare sales and/or insurance sales.
Strong time‑management and self‑discipline; ability to multitask.
Accountability and openness to constructive criticism.
Effective communication skills, including written, verbal, interpersonal, active listening, conflict resolution, and decision‑making.
Independent thinker who takes initiative in a virtual call center environment.
Strong computer skills with Microsoft Office; multiple screen usage is a plus.
Desire to learn, self‑study, and rapidly absorb new information and processes.
Ability to spend extensive time making outbound calls and receiving inbound calls consecutively each day.
Ability to process complex details and explain them simply to customers.
Performance accountability: manage call volume, meet AHT expectations, and maintain low offline time to ensure productivity.
Work Conditions
Operate within a heavily regulated industry and a fast‑paced, dynamic market that includes multiple insurance products.
Work any shift assigned, including weekends and possible overtime (7 a.m. – 10 p.m. CST).
Flexibility to move from one line of business to another based on business needs.
Benefits
Medical, dental, and vision insurance – 100% employee‑paid, after tax.
Alight 401(k) Plan with company match after six months of service.
Wellness Time – 1 hour for every 30 hours worked.
Other programs including the Employee Assistance Program and meQuillibrium.
Salary Pay Range Minimum: $43,680.00 USD – Maximum: $43,680.00 USD
Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate based on sex, race, color, religion, creed, national origin, ancestry, age, disability, pregnancy, marital status, citizenship, military or veteran status, sexual orientation, gender identity or expression, genetic information, or any other protected characteristic. Alight takes affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Authorization to Work in the Employing Country Applicants must have work authorization that does not, now or in the future, require sponsorship of a visa for employment in the Employing Country.
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Job Responsibilities
Consistently provide a world‑class experience at all customer touchpoints.
Maintain an active resident health (or life, if required) insurance license and any state‑required riders.
Pass AHIP and annual carrier certifications.
Use a needs‑analysis selling approach to identify Medicare prospect needs and recommend appropriate plans.
Enroll retirees compliantly and efficiently by reading scripts verbatim.
Meet or exceed key performance indicators.
Handle inbound customer service calls and outbound dialing, providing accurate information and enrolling retirees in the appropriate plans.
Make outbound calls to warm leads to schedule or complete appointments with participants.
Actively manage all appointments and follow up with prospects.
Respond to voicemails within 24 business hours.
Monitor internal chat and respond promptly to questions or requests.
Deliver consistently positive customer experiences in an ethical and professional manner.
Maintain strong computer skills, including Microsoft Office proficiency; experience using multiple screens is a plus.
Absorb new information and adapt to new processes and programs rapidly.
Process complex details and articulate them in simple terms to customers with varying levels of knowledge and education.
Adhere to call center performance metrics, including customer satisfaction, compliance, and sales productivity.
Required Experience
High school degree or equivalent.
Two years of experience in consultative sales and/or customer service, preferably in a call center or high‑volume environment.
Aptitude for understanding details of Medicare insurance and complying with all CMS regulations.
No contracting restrictions related to carriers or previous employers; release documents are required if previously sponsored.
Required Skills
Experience in Medicare sales and/or insurance sales.
Strong time‑management and self‑discipline; ability to multitask.
Accountability and openness to constructive criticism.
Effective communication skills, including written, verbal, interpersonal, active listening, conflict resolution, and decision‑making.
Independent thinker who takes initiative in a virtual call center environment.
Strong computer skills with Microsoft Office; multiple screen usage is a plus.
Desire to learn, self‑study, and rapidly absorb new information and processes.
Ability to spend extensive time making outbound calls and receiving inbound calls consecutively each day.
Ability to process complex details and explain them simply to customers.
Performance accountability: manage call volume, meet AHT expectations, and maintain low offline time to ensure productivity.
Work Conditions
Operate within a heavily regulated industry and a fast‑paced, dynamic market that includes multiple insurance products.
Work any shift assigned, including weekends and possible overtime (7 a.m. – 10 p.m. CST).
Flexibility to move from one line of business to another based on business needs.
Benefits
Medical, dental, and vision insurance – 100% employee‑paid, after tax.
Alight 401(k) Plan with company match after six months of service.
Wellness Time – 1 hour for every 30 hours worked.
Other programs including the Employee Assistance Program and meQuillibrium.
Salary Pay Range Minimum: $43,680.00 USD – Maximum: $43,680.00 USD
Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate based on sex, race, color, religion, creed, national origin, ancestry, age, disability, pregnancy, marital status, citizenship, military or veteran status, sexual orientation, gender identity or expression, genetic information, or any other protected characteristic. Alight takes affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Authorization to Work in the Employing Country Applicants must have work authorization that does not, now or in the future, require sponsorship of a visa for employment in the Employing Country.
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