Position Summary

The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. The Relationship Banker II is an advanced role within the banking industry, combining the responsibilities of a teller and a personal banker, with an emphasis on providing comprehensive financial services to customers. This role requires deeper knowledge and expertise in banking products, customer service, and operational processes. The Relationship Banker II is expected to handle more complex transactions and provide guidance to less experienced staff, while continuing to build customer relationships and promote the bank's services

Duties & Responsibilities

Customer Service & Relationship Management

Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.
Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
Provide guidance to customers on financial products and services that best meet their needs.

Sales & Cross-Selling

Actively identify and promote all bank products and services.
Ask clients targeted questions to learn about their financial needs and goals.
Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.
Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, commercial, etc.

Account Management and Support

Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.
Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

Loan & Credit Processing

Process and assist with customer loan applications, including personal loans and home equity lines of credit.
Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.
Educate customers on loan products, eligibility requirements, and loan terms.

Transactions & Cash Handling

Process transactions with a high degree of accuracy.
Balance cash drawer and ensure transactions are accurately recorded and processed.

Compliance & Risk Management

Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.
Adhere to privacy regulations and ensure customer data is handled securely and confidentially.

Team Support and Mentorship

Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.
Help foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.

Branch Operations & Administrative Support

Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
Support branch leadership in maintaining branch security and ensuring operational efficiency.
Travel between Champaign/Urbana branches.

Education & Experience

Knowledge of:

Strong sales and customer service skills
Strong oral and written communication skills
Basic math and accounting functions
The basic tenets of lending and assessing a customer's financial needs

Ability to:

Accurately count money
Perform duties and make decisions under frequent time pressures
Stand for extended periods of time
Lift 50 pounds
Explain products and services to current and potential customers
In concert with Banking Center leadership and other LOB, participate in cross-selling

Education and Training:

Requires a High School diploma.
2 years of banking experience with lending responsibilities required
1 year of previous training and/or combination of mentorship, military or management experience required
Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (\"SAFE Act\"), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (\"NMLS\"). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
Requires knowledge of Microsoft Office.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $19-$22/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (\"Agency\"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (\"Agreement\"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

#HPBB

","

Position Summary

The Relationship Banker II combines expertise...","Relationship Banker II - Float | Downtown Urbana","Full Time",[107],["B","3014555144"],"3 days ago","/jobs/3014555144-relationship-banker-ii-float-downtown-urbana","Urbana, IL, United States","/jobs?location=Urbana%2C+IL%2C+United+States","/jobs?keyword=Relationship+Banker+II+-+Float+%7C+Downtown+Urbana",{"_65":66,"_67":108,"_69":109,"_71":110,"_73":111},"Urbana","Urbana, IL, United States, 61801","IL","61801",["D",1775606400000],"

Position Summary

The Relationship Banker II Float combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. The Relationship Banker II Float is an advanced role within the banking industry, combining the responsibilities of a teller and a personal banker, with an emphasis on providing comprehensive financial services to customers. This role requires deeper knowledge and expertise in banking products, customer service, and operational processes. The Relationship Banker II Float is expected to handle more complex transactions and provide guidance to less experienced staff, while continuing to build customer relationships and promote the bank's services

Duties & Responsibilities

Customer Service & Relationship Management

Travel between the following locations as needed throughout your day: Downtown Edwardsville, Troy Road Edwardsville, Wood River, Alton, Glen Carbon, Troy, and Highland
Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.

Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.

Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.

Provide guidance to customers on financial products and services that best meet their needs.

Sales & Cross-Selling

Actively identify and promote all bank products and services.

Ask clients targeted questions to learn about their financial needs and goals.

Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.

Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, commercial, etc.

Account Management and Support

Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.

Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.

Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

Loan & Credit Processing

Process and assist with customer loan applications, including personal loans and home equity lines of credit.

Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.

Educate customers on loan products, eligibility requirements, and loan terms.

Transactions & Cash Handling

Process transactions with a high degree of accuracy.

Balance cash drawer and ensure transactions are accurately recorded and processed.

Compliance & Risk Management

Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.

Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.

Adhere to privacy regulations and ensure customer data is handled securely and confidentially.

Team Support and Mentorship

Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.

Help foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.

Branch Operations & Administrative Support

Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.

Support branch leadership in maintaining branch security and ensuring operational efficiency.

Education & Experience

Knowledge of:

Strong sales and customer service skills

Strong oral and written communication skills

Basic math and accounting functions

The basic tenets of lending and assessing a customer's financial needs

Ability to:

Accurately count money

Perform duties and make decisions under frequent time pressures

Stand for extended periods of time

Lift 50 pounds

Explain products and services to current and potential customers

In concert with Banking Center leadership and other LOB, participate in cross-selling

Education and Training:

Requires a High School diploma.

2 years of banking experience with lending responsibilities required

1 year of previous training and/or combination of mentorship, military or management experience required

Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (\"SAFE Act\"), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (\"NMLS\"). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.

Requires knowledge of Microsoft Office.

Benefits and Compensation

(Base Pay Range: $18-$21/hour)

Equal Opportunity

Unsolicited Resumes

","

Position Summary

The Relationship Banker II Float combines exp...","Relationship Banker II - Float | Downtown Edwardsville",[123],["B","3014573363"],"4 days ago","/jobs/3014573363-relationship-banker-ii-float-downtown-edwardsville","Edwardsville, IL, United States","/jobs?location=Edwardsville%2C+IL%2C+United+States","/jobs?keyword=Relationship+Banker+II+-+Float+%7C+Downtown+Edwardsville",{"_65":66,"_67":124,"_69":125,"_71":110,"_73":126},"Edwardsville","Edwardsville, IL, United States, 62025","62025",1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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The Relationship Banker is also resp Relationship Banker, Relationship, Float, Banker, Customer Experience, Customer Service\n","descriptionText","Relationship Banker - Float | Black Road/Joliet Busey Bank - First Busey Corporation Marketing & Communications The Relationship Banker role combines the duties of a teller with those of a relationship banker, offering personalized customer service, conducting financial transactions, and cross-selling products and services. 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Join the leading career community for creative, marketing, and media professionals.","Sign Up | Creative, Marketing & Media Job Search",{"_36":262},{"_128":31,"_256":261},"Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","Create Job Alerts | Media, Marketing & Creative Job Alerts","meta",[361,362],{"_36":359,"_320":360,"_31":39},"unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_355":356,"_357":358},{"_351":352,"_353":352,"_354":352},"mediaBoardSection",{"_36":341,"_320":342,"_31":343,"_344":345,"_339":346},"rolesSection",{"_36":336,"_320":337,"_31":338,"_339":340},"testimonialsSection",{"_36":333,"_320":334,"_31":335},"testimonials",[321,322,323],"employersSection",{"_36":319,"_320":217},"employerLogos",[283,284,285,286,287,288,289,290,291,292,293,294],{"_128":317,"_296":318},{"_128":315,"_296":316},{"_128":313,"_296":314},{"_128":311,"_296":312},{"_128":309,"_296":310},{"_128":307,"_296":308},{"_128":305,"_296":306},{"_128":303,"_296":304},{"_128":301,"_296":302},{"_128":129,"_296":300},{"_128":298,"_296":299},{"_128":295,"_296":297},"Leaf Group","image","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png","Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png","Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png","Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png","Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png","Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png","Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png","Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png","Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png","NBCUniversal","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png","Media and Creative Employers on","subtitle",{"_324":330,"_326":331,"_131":332},{"_324":317,"_326":329,"_131":318},{"_324":325,"_326":327,"_131":328},"company","The Taunton Press","quote","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. 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Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png","Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","imageAlt","Media roles infographic","The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. 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