Account Executive

The Account Executive role involves strategic planning, client relationship management, and collaboration with cross-functional teams to ensure the delivery of high-quality services. The successful AE is fast-paced and knows how to create long-term, trusting relationships with our clientele. The Account Executive’s role is to oversee a portfolio of assigned customers, develop new business from existing customers, and actively seek new sales opportunities.

This position reports to the Vice President of the Division.

Role and responsibilities include:

1. Client Relationship Management:

• Serve as the main point of contact for key client accounts.
• Build and maintain strong, long-term relationships with clients.
• Directs, coordinates and oversees day-to-day activities of client projects in progress
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Estimate date of delivery to customer, based on knowledge of manufacturers’ production and delivery schedules

1. Team Collaboration:

• Work closely with internal teams, including sales, marketing, and project management, to ensure coordinated efforts.
• Provide direction and support to account teams to achieve client satisfaction.

1. Revenue Growth:

• Identify opportunities for account growth and upselling services.

1. Contract Negotiation and Management:

• Lead negotiations for contracts and agreements, ensuring favorable terms for both parties.

1. Problem Resolution:

• Address and resolve client issues in a timely and effective manner.
• Act as a liaison between clients and internal teams to ensure smooth communication.

1. Performance Analysis:

• Analyze key performance indicators (KPIs) and metrics to assess account performance.
• Prepare regular reports for clients and internal stakeholders.

1. Internal Collaboration

• Attends all sales/staff meetings, company meetings, and training seminars as may be required.
• Works primarily from the Showroom when not out in the market. Work from home is permitted at the discretion of division leadership.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field; or one to two years related experience and/or training; or equivalent combination of education and experience
• Proven experience in a relationship-building role.
• Strong understanding of industry trends and market dynamics.
• Exceptional communication and interpersonal skills.
• Strategic thinking and problem-solving ability.
• Demonstrated leadership and team management experience.
• Proficient in using CRM software and project management tools.
• Thrive in a fast-paced work environment
• Competitive Benefits/Salary
• Incredible Working Showroom