Senior Specialist, Membership & Events
Tennessee Society of Association Executives, Washington, District of Columbia, United States
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. About the Position
The Senior Specialist – Membership and Events is a key member of the Membership & Network Development team, responsible for coordinating and executing the organization’s membership experience, training programs, and events. This role supports member engagement and retention, contributes to the adoption of learning and membership platforms, and helps ensure a high-quality, seamless experience across all member touchpoints. This position requires a highly organized, detail-oriented professional who can manage complex logistics, coordinate across teams, and contribute to improving systems and processes. Key Responsibilities
Events, Trainings & Member Meetings (35%)
Coordinate and execute trainings, webinars, conferences, and member meetings, including scheduling, registration, and participant communications. Manage end-to-end logistics for in-person events, including vendor coordination, run-of-show execution, and on-site support. Provide high-quality participant and speaker support, including resolving registration, payment, and technical issues. Collaborate with Marketing & Communications to support event promotion and participation. Coordinate with internal and external subject matter experts and speakers from planning through post-event follow-up. Support budget tracking and vendor coordination for events and conference activities. Implement sponsorship deliverables and visibility within events and trainings. Track event and training data and summarize evaluation results to support ongoing program improvement. Learning & Member Platform Experience (30%)
Administer and maintain multiple membership and learning platforms (e.g., YourMembership, PathLMS, Sengii), including user management, troubleshooting, and data quality. Support efforts to increase platform adoption and engagement among members. Track and report on platform engagement metrics (e.g., logins, resource usage, event registration behavior). Coordinate the organization, publishing, and maintenance of the Resource Library. Improve resource organization and accessibility through tagging, categorization, and promotion. Align platform structure with the organization’s membership and learning offerings. Membership Engagement & Marketing (25%)
Support day-to-day member experience by providing responsive, high-quality service and addressing member inquiries. Track member engagement and retention indicators (e.g., renewals, participation, platform usage) and share insights with the team. Execute marketing campaigns to support membership engagement, event participation, and member acquisition. Update and maintain website content to clearly communicate membership benefits and offerings. Track and report on campaign and engagement performance (e.g., inquiries, registrations, conversions). Coordinate cross-functional workflows with Tech/Ops, Communications, and Finance to support a seamless member experience. Promote member and stakeholder achievements to reinforce the value of membership. Strategic & Administrative Support (10%)
Participate in department work planning, including contributing to the training calendar and program priorities. Support board election processes, member meetings, and related administrative activities. Contribute to efforts to incorporate racial equity into training content and program infrastructure. Qualifications
Commitment to racial equity and advancing racial justice through housing. At least 5 years of relevant experience in roles requiring strong project coordination, organization, and execution, including 2+ years supporting or managing trainings, events, or programs for diverse audiences. Demonstrated ability to manage multiple, concurrent projects with competing deadlines, using sound judgment to prioritize tasks and adjust as needed. Strong problem-solving skills, with the ability to anticipate challenges and implement practical solutions. Strong customer service skills with a service-oriented mindset, and the ability to effectively interact with diverse groups of people across all levels. Possess a genuine enthusiasm for delivering excellent customer experiences. Experience using feedback, data, or evaluation results to improve programs, processes, or user experience. Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and with external partners. Strong technical experience working across multiple technologies and systems; experience with tools such as AMS and CRM platforms (e.g., YourMembership, Salesforce), LMS platforms, Zoom, project management tools (e.g., Asana), and content management systems (e.g., WordPress) preferred. Highly organized and detail-oriented, with the ability to manage logistics while maintaining a focus on overall goals and user experience. Travel Required
Approximately 2-4 trips per year of domestic out-of-state travel, as needed, to attend conferences, regional convenings, and company meetings. Location
This is a hybrid role based out of our Washington, DC office. We are also open to remote candidates located anywhere in the contiguous United States, provided they have reliable access to a major airport. The organization currently follows a mix of 100% remote and hybrid office policies. All staff are expected to demonstrate the ability to work remotely while maintaining high levels of efficiency, productivity, and effective communication with their direct supervisor and colleagues.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. About the Position
The Senior Specialist – Membership and Events is a key member of the Membership & Network Development team, responsible for coordinating and executing the organization’s membership experience, training programs, and events. This role supports member engagement and retention, contributes to the adoption of learning and membership platforms, and helps ensure a high-quality, seamless experience across all member touchpoints. This position requires a highly organized, detail-oriented professional who can manage complex logistics, coordinate across teams, and contribute to improving systems and processes. Key Responsibilities
Events, Trainings & Member Meetings (35%)
Coordinate and execute trainings, webinars, conferences, and member meetings, including scheduling, registration, and participant communications. Manage end-to-end logistics for in-person events, including vendor coordination, run-of-show execution, and on-site support. Provide high-quality participant and speaker support, including resolving registration, payment, and technical issues. Collaborate with Marketing & Communications to support event promotion and participation. Coordinate with internal and external subject matter experts and speakers from planning through post-event follow-up. Support budget tracking and vendor coordination for events and conference activities. Implement sponsorship deliverables and visibility within events and trainings. Track event and training data and summarize evaluation results to support ongoing program improvement. Learning & Member Platform Experience (30%)
Administer and maintain multiple membership and learning platforms (e.g., YourMembership, PathLMS, Sengii), including user management, troubleshooting, and data quality. Support efforts to increase platform adoption and engagement among members. Track and report on platform engagement metrics (e.g., logins, resource usage, event registration behavior). Coordinate the organization, publishing, and maintenance of the Resource Library. Improve resource organization and accessibility through tagging, categorization, and promotion. Align platform structure with the organization’s membership and learning offerings. Membership Engagement & Marketing (25%)
Support day-to-day member experience by providing responsive, high-quality service and addressing member inquiries. Track member engagement and retention indicators (e.g., renewals, participation, platform usage) and share insights with the team. Execute marketing campaigns to support membership engagement, event participation, and member acquisition. Update and maintain website content to clearly communicate membership benefits and offerings. Track and report on campaign and engagement performance (e.g., inquiries, registrations, conversions). Coordinate cross-functional workflows with Tech/Ops, Communications, and Finance to support a seamless member experience. Promote member and stakeholder achievements to reinforce the value of membership. Strategic & Administrative Support (10%)
Participate in department work planning, including contributing to the training calendar and program priorities. Support board election processes, member meetings, and related administrative activities. Contribute to efforts to incorporate racial equity into training content and program infrastructure. Qualifications
Commitment to racial equity and advancing racial justice through housing. At least 5 years of relevant experience in roles requiring strong project coordination, organization, and execution, including 2+ years supporting or managing trainings, events, or programs for diverse audiences. Demonstrated ability to manage multiple, concurrent projects with competing deadlines, using sound judgment to prioritize tasks and adjust as needed. Strong problem-solving skills, with the ability to anticipate challenges and implement practical solutions. Strong customer service skills with a service-oriented mindset, and the ability to effectively interact with diverse groups of people across all levels. Possess a genuine enthusiasm for delivering excellent customer experiences. Experience using feedback, data, or evaluation results to improve programs, processes, or user experience. Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and with external partners. Strong technical experience working across multiple technologies and systems; experience with tools such as AMS and CRM platforms (e.g., YourMembership, Salesforce), LMS platforms, Zoom, project management tools (e.g., Asana), and content management systems (e.g., WordPress) preferred. Highly organized and detail-oriented, with the ability to manage logistics while maintaining a focus on overall goals and user experience. Travel Required
Approximately 2-4 trips per year of domestic out-of-state travel, as needed, to attend conferences, regional convenings, and company meetings. Location
This is a hybrid role based out of our Washington, DC office. We are also open to remote candidates located anywhere in the contiguous United States, provided they have reliable access to a major airport. The organization currently follows a mix of 100% remote and hybrid office policies. All staff are expected to demonstrate the ability to work remotely while maintaining high levels of efficiency, productivity, and effective communication with their direct supervisor and colleagues.
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