Enrollment Bursar Specialist
City University of New York, New York, NY, United States
Position Details
Reporting to the Bursar Director, the Bursar Specialist serves as a key liaison between the Bursar’s Office and Financial Aid, ensuring accurate application, disbursement, and reconciliation of student financial aid as it relates to tuition and fee charges. This role provides high‑level customer service to students and supports compliance with federal, state, and institutional regulations. Position requires availability to work evenings and occasional Saturdays. The position is currently hybrid, involving both remote and on‑site work, and is subject to change based on operational needs.
In addition to the CUNY Title Overview, additional duties include:
Review customer accounts to ensure federal, state, institutional, and private financial aid applied to cover charges due
Ensure private aid is refunded according to Federal/State rules, to the issuer of the awards
Understand the disbursement of financial aid in accordance with regulatory and institutional guidelines
Review and provide guidance on discrepancies related to financial aid awards and billing, as they relate to customer account balances
Process student refunds resulting from non‑federal aid overpayments
Maintain compliance with TitleIV and TAP regulations, FERPA, and institutional policies
Respond to student and family inquiries regarding billing, financial aid disbursement, refunds, and account status
Demonstrate a caring and empathetic approach to all students and their families
Analyze student accounts to identify errors, overpayments, or missing aid
Maintain accurate records and documentation in the student information system
Collaborate with Financial Aid, Registrar, and accounting offices to resolve complex account issues
Recommend improvements to procedures to enhance accuracy and customer service
Prepare and present workshops for other offices (students) on campus regarding Bursar office processes, payment plans and other office updates
CUNY is an equal opportunity employer, committed to increasing the diversity of its workforce and to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations and applications from members of protected groups, including minorities, women, veterans, and individuals with disabilities. Candidates with demonstrated commitment to diversity and inclusiveness through research, teaching, and service are also encouraged to apply.
Qualifications Bachelor’s degree and four years of related experience are required.
Preferred Qualifications
Minimum 2 years of Financial Aid office experience
Master’s degree in business or related field is highly preferred
Accountability for highest level of customer service, with care, empathy and understanding for each situation
Understanding of financial aid disbursement processes and authorization failure resolution, with working knowledge of TitleIV and TAP regulations
Excellent knowledge of billing, collections, and customer account review in PeopleSoft student financials module
Working knowledge of the rules guiding the refund process of non‑federal financial aid
Excellent written and verbal communication skills; experience with presentations and workshops to large audiences, online and in person
CUNY Title Overview Administers a College student accounts function under management direction.
Administers processing, collection, reconciliation and maintenance of student receivables including cashier activities; supervises and approves refund process
Reviews student accounts; manages delinquent accounts in collaboration with collection agency
Advises students on tuition payment options and resolution process
Recommends and implements improvements to office operations; assists with strategic planning
Serves as resource reference to interpret and comply with University and College policies
Prepares analytical and statistical reports for management
May supervise office operations and/or department budget
Performs related duties as assigned
Compensation and Benefits $61,831 - $74,490
Salary commensurate with education and experience.
CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well‑being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Staff also benefit from the extensive academic, arts, and athletic programs on campus and the opportunity to participate in a vibrant, diverse academic community.
Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans, and women to apply. At CUNY, Italian Americans are also included among protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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In addition to the CUNY Title Overview, additional duties include:
Review customer accounts to ensure federal, state, institutional, and private financial aid applied to cover charges due
Ensure private aid is refunded according to Federal/State rules, to the issuer of the awards
Understand the disbursement of financial aid in accordance with regulatory and institutional guidelines
Review and provide guidance on discrepancies related to financial aid awards and billing, as they relate to customer account balances
Process student refunds resulting from non‑federal aid overpayments
Maintain compliance with TitleIV and TAP regulations, FERPA, and institutional policies
Respond to student and family inquiries regarding billing, financial aid disbursement, refunds, and account status
Demonstrate a caring and empathetic approach to all students and their families
Analyze student accounts to identify errors, overpayments, or missing aid
Maintain accurate records and documentation in the student information system
Collaborate with Financial Aid, Registrar, and accounting offices to resolve complex account issues
Recommend improvements to procedures to enhance accuracy and customer service
Prepare and present workshops for other offices (students) on campus regarding Bursar office processes, payment plans and other office updates
CUNY is an equal opportunity employer, committed to increasing the diversity of its workforce and to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations and applications from members of protected groups, including minorities, women, veterans, and individuals with disabilities. Candidates with demonstrated commitment to diversity and inclusiveness through research, teaching, and service are also encouraged to apply.
Qualifications Bachelor’s degree and four years of related experience are required.
Preferred Qualifications
Minimum 2 years of Financial Aid office experience
Master’s degree in business or related field is highly preferred
Accountability for highest level of customer service, with care, empathy and understanding for each situation
Understanding of financial aid disbursement processes and authorization failure resolution, with working knowledge of TitleIV and TAP regulations
Excellent knowledge of billing, collections, and customer account review in PeopleSoft student financials module
Working knowledge of the rules guiding the refund process of non‑federal financial aid
Excellent written and verbal communication skills; experience with presentations and workshops to large audiences, online and in person
CUNY Title Overview Administers a College student accounts function under management direction.
Administers processing, collection, reconciliation and maintenance of student receivables including cashier activities; supervises and approves refund process
Reviews student accounts; manages delinquent accounts in collaboration with collection agency
Advises students on tuition payment options and resolution process
Recommends and implements improvements to office operations; assists with strategic planning
Serves as resource reference to interpret and comply with University and College policies
Prepares analytical and statistical reports for management
May supervise office operations and/or department budget
Performs related duties as assigned
Compensation and Benefits $61,831 - $74,490
Salary commensurate with education and experience.
CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well‑being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Staff also benefit from the extensive academic, arts, and athletic programs on campus and the opportunity to participate in a vibrant, diverse academic community.
Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans, and women to apply. At CUNY, Italian Americans are also included among protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
#J-18808-Ljbffr