Delivery Senior Director - Cloud Service
NTT America, Inc., Austin, TX, United States
Job Title
Senior Delivery Director
Job Overview As a Senior Delivery Director at NTT DATA, you will lead cross‑functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high‑performance teams. This role demands exceptional leadership, deep public cloud operations knowledge, a change agent mentality, and a proven track record in delivering complex digital IT solutions.
The Senior Delivery Director is responsible for the successful delivery of 24×7 managed services for a public cloud managed services account. This leader will be customer‑oriented, work with a high sense of urgency, and focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Senior Delivery Director will report to the Public Sector SLED COO/CTO.
This is a hybrid (on‑site/remote) role in Austin, Texas.
Responsibilities Service Delivery & Operations
Own end‑to‑end service delivery for a 24×7 public cloud managed services contract
Ensure compliance with SLAs, OLAs, KPIs, and contractual obligations
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Financials
Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
Manage costs in alignment with annual operating plans and point of sale
Team Leadership & People Management
Manage staffing, scheduling, performance reviews, and skills development
Foster a culture of accountability, collaboration, and continuous improvement
Coach and mentor a large team of delivery leaders responsible for daily client operations
Customer & Stakeholder Management
Serve as the primary service delivery contact for the customer
Lead service review meetings (weekly/monthly/quarterly)
Communicate service performance, risks, incidents, and improvement initiatives clearly and professionally
Build strong relationships with customer stakeholders and internal teams
Technical & Commercial Awareness
Maintain a strong understanding of public cloud platforms (e.g., AWS, Azure, GCP) and managed services operating models
Collaborate with architecture, security, and engineering teams on service design and improvements
Support contract renewals, scope changes, and service onboarding/offboarding activities
Required Experience
Bachelor’s Degree or equivalent experience
10+ years in service delivery, IT operations, or managed services leadership roles
5+ years’ customer‑facing experience in an SLA‑driven environment
3+ years’ delivering public cloud services with AWS, Azure, and/or GCP
Experience with cloud operations, availability, security, and resiliency concepts
Nice to have experience
5+ years working within Public Sector and Government Agencies
Proven experience managing 24x7 support teams
Certification with AWS, MS Azure, or Google Cloud Management Platforms
EEO Statement NTT DATA endeavors to make its website accessible to any and all users. NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO policy statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you would like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For pay transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
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Job Overview As a Senior Delivery Director at NTT DATA, you will lead cross‑functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high‑performance teams. This role demands exceptional leadership, deep public cloud operations knowledge, a change agent mentality, and a proven track record in delivering complex digital IT solutions.
The Senior Delivery Director is responsible for the successful delivery of 24×7 managed services for a public cloud managed services account. This leader will be customer‑oriented, work with a high sense of urgency, and focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Senior Delivery Director will report to the Public Sector SLED COO/CTO.
This is a hybrid (on‑site/remote) role in Austin, Texas.
Responsibilities Service Delivery & Operations
Own end‑to‑end service delivery for a 24×7 public cloud managed services contract
Ensure compliance with SLAs, OLAs, KPIs, and contractual obligations
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Financials
Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
Manage costs in alignment with annual operating plans and point of sale
Team Leadership & People Management
Manage staffing, scheduling, performance reviews, and skills development
Foster a culture of accountability, collaboration, and continuous improvement
Coach and mentor a large team of delivery leaders responsible for daily client operations
Customer & Stakeholder Management
Serve as the primary service delivery contact for the customer
Lead service review meetings (weekly/monthly/quarterly)
Communicate service performance, risks, incidents, and improvement initiatives clearly and professionally
Build strong relationships with customer stakeholders and internal teams
Technical & Commercial Awareness
Maintain a strong understanding of public cloud platforms (e.g., AWS, Azure, GCP) and managed services operating models
Collaborate with architecture, security, and engineering teams on service design and improvements
Support contract renewals, scope changes, and service onboarding/offboarding activities
Required Experience
Bachelor’s Degree or equivalent experience
10+ years in service delivery, IT operations, or managed services leadership roles
5+ years’ customer‑facing experience in an SLA‑driven environment
3+ years’ delivering public cloud services with AWS, Azure, and/or GCP
Experience with cloud operations, availability, security, and resiliency concepts
Nice to have experience
5+ years working within Public Sector and Government Agencies
Proven experience managing 24x7 support teams
Certification with AWS, MS Azure, or Google Cloud Management Platforms
EEO Statement NTT DATA endeavors to make its website accessible to any and all users. NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO policy statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you would like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For pay transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
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