Customer Success Director
Kore Inc., Chicago, IL, United States
OVERVIEW
Customer Success Director is a senior level professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.
LOCATION Chicago, Minneapolis, Detroit, Madison (upper Midwest & near major airport)
RESPONSIBILITIES
Lead discussions with the customers to understand their business objectives, use cases, value generation and company culture to support the software adoption
Own the end-to-end customer success, relationship, and software adoption – from client onboarding through the entire business cycle
Develop and document customer success plan
Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers
Orchestrate internal team of solution architects, business analysts, professional services, and partners to deliver customer success plan and commercial success
Drive the value‑based upsell and cross‑sell activities across the customer base
Maintain relationships with key customer stakeholders at various levels (CX, IT, EX, HR, other functions)
Monitor and ensure timely software renewals
Manage customers at risk (red accounts) with a structured, methodical approach
Travel requirement: 25% at minimum
REQUIREMENTS
Minimum 7+ years’ experience in senior level customer‑facing roles managing software sales and/or software implementation projects with conversational AI platforms
Minimum 5 years’ experience in advisory, solution architecture, systems integration, digital transformation project management, or customer success roles with enterprise software companies
Minimum 2+ years’ experience working with offshore teams in APAC
Experience with customer success methodologies and practices such as segmentation, customer journey, customer health scoring, etc.
Strong interpersonal skills; able to navigate complex organizational structures and relationships; comfortable engaging with C‑level sponsors
Problem‑solving orientation mindset
Excellent communication (written and verbal) skills; experience communicating with both technical and non‑technical stakeholders and senior levels
Ability to negotiate and communicate across all levels of an organization
Ability to work independently
Enjoy challenges and ambitious goals within a fast‑growing global AI tech company
Must reside in the upper Midwest & near a major airport
EDUCATION QUALIFICATION Depending on specific professional experience and geographical location, the salary for this position ranges from $130,000 – $150,000. Additional wage, bonus, commission and benefit details will be shared during the formal interview process for this full‑time employment opportunity.
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LOCATION Chicago, Minneapolis, Detroit, Madison (upper Midwest & near major airport)
RESPONSIBILITIES
Lead discussions with the customers to understand their business objectives, use cases, value generation and company culture to support the software adoption
Own the end-to-end customer success, relationship, and software adoption – from client onboarding through the entire business cycle
Develop and document customer success plan
Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers
Orchestrate internal team of solution architects, business analysts, professional services, and partners to deliver customer success plan and commercial success
Drive the value‑based upsell and cross‑sell activities across the customer base
Maintain relationships with key customer stakeholders at various levels (CX, IT, EX, HR, other functions)
Monitor and ensure timely software renewals
Manage customers at risk (red accounts) with a structured, methodical approach
Travel requirement: 25% at minimum
REQUIREMENTS
Minimum 7+ years’ experience in senior level customer‑facing roles managing software sales and/or software implementation projects with conversational AI platforms
Minimum 5 years’ experience in advisory, solution architecture, systems integration, digital transformation project management, or customer success roles with enterprise software companies
Minimum 2+ years’ experience working with offshore teams in APAC
Experience with customer success methodologies and practices such as segmentation, customer journey, customer health scoring, etc.
Strong interpersonal skills; able to navigate complex organizational structures and relationships; comfortable engaging with C‑level sponsors
Problem‑solving orientation mindset
Excellent communication (written and verbal) skills; experience communicating with both technical and non‑technical stakeholders and senior levels
Ability to negotiate and communicate across all levels of an organization
Ability to work independently
Enjoy challenges and ambitious goals within a fast‑growing global AI tech company
Must reside in the upper Midwest & near a major airport
EDUCATION QUALIFICATION Depending on specific professional experience and geographical location, the salary for this position ranges from $130,000 – $150,000. Additional wage, bonus, commission and benefit details will be shared during the formal interview process for this full‑time employment opportunity.
#J-18808-Ljbffr