Renewal Manager
Genesys, Salt Lake City, UT, United States
Role Overview
Drive the continuity and growth of recurring revenue across an established customer base by owning the full renewal lifecycle and influencing long‑term customer value. This role shapes how enterprise customers sustain and expand their investment in Genesys Cloud, directly impacting retention, expansion, and customer experience outcomes at scale.
Key Responsibilities
Own the end‑to‑end renewal lifecycle, ensuring timely and accurate execution of renewal contracts prior to expiration.
Drive predictable recurring revenue by meeting or exceeding quarterly and annual retention and booking targets.
Forecast renewal outcomes with accuracy, providing clear visibility into in‑quarter and future revenue performance.
Identify and mitigate churn risk early by developing and executing proactive retention strategies across at‑risk accounts.
Influence customer outcomes by aligning renewal strategies with usage trends, adoption signals, and business value realization.
Partner with Customer Success and Sales to drive expansion through upsell, cross‑sell, and add‑on opportunities.
Lead renewal negotiations, ensuring alignment with pricing strategy, governance policies, and contractual standards.
Optimize revenue outcomes by managing customer transitions between platforms and minimizing disruption to recurring revenue streams.
Resolve escalations and complex customer scenarios with a focus on retention, trust, and long‑term partnership value.
Validate licensing and entitlement accuracy to ensure compliance and eliminate revenue leakage.
Required Qualifications
5+ years of experience in renewals, account management, or quota‑carrying sales roles within a global technology organization.
Proven track record of achieving or exceeding retention, renewal, or revenue targets.
Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts.
Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams.
Experience working with subscription‑based business models and recurring revenue frameworks.
Excellent written and verbal communication skills in English.
Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability.
Bachelor’s degree or equivalent professional experience.
Preferred Qualifications
Experience in SaaS, cloud platforms, or customer experience technology environments.
Background in roles such as Customer Success Manager, Account Executive, SDR, or BDR.
Familiarity with usage analytics, customer health metrics, and renewal risk modeling.
Demonstrated ability to identify and drive expansion opportunities within existing accounts.
Compensation Market‑competitive salary with an anticipated base compensation range of $33.99 - $59.76 per hour. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Equal Opportunity Employer Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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Key Responsibilities
Own the end‑to‑end renewal lifecycle, ensuring timely and accurate execution of renewal contracts prior to expiration.
Drive predictable recurring revenue by meeting or exceeding quarterly and annual retention and booking targets.
Forecast renewal outcomes with accuracy, providing clear visibility into in‑quarter and future revenue performance.
Identify and mitigate churn risk early by developing and executing proactive retention strategies across at‑risk accounts.
Influence customer outcomes by aligning renewal strategies with usage trends, adoption signals, and business value realization.
Partner with Customer Success and Sales to drive expansion through upsell, cross‑sell, and add‑on opportunities.
Lead renewal negotiations, ensuring alignment with pricing strategy, governance policies, and contractual standards.
Optimize revenue outcomes by managing customer transitions between platforms and minimizing disruption to recurring revenue streams.
Resolve escalations and complex customer scenarios with a focus on retention, trust, and long‑term partnership value.
Validate licensing and entitlement accuracy to ensure compliance and eliminate revenue leakage.
Required Qualifications
5+ years of experience in renewals, account management, or quota‑carrying sales roles within a global technology organization.
Proven track record of achieving or exceeding retention, renewal, or revenue targets.
Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts.
Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams.
Experience working with subscription‑based business models and recurring revenue frameworks.
Excellent written and verbal communication skills in English.
Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability.
Bachelor’s degree or equivalent professional experience.
Preferred Qualifications
Experience in SaaS, cloud platforms, or customer experience technology environments.
Background in roles such as Customer Success Manager, Account Executive, SDR, or BDR.
Familiarity with usage analytics, customer health metrics, and renewal risk modeling.
Demonstrated ability to identify and drive expansion opportunities within existing accounts.
Compensation Market‑competitive salary with an anticipated base compensation range of $33.99 - $59.76 per hour. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Equal Opportunity Employer Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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