Consumer Complaint Investigator II
Commonwealth of Kentucky, Frankfort, KY, United States
Overview Advertisement Closes 4/16/2026 (8:00 PM EDT). 26-01685
Consumer Complaint Investigator II
Pay Grade 14
Salary $3,600.84 - $5,401.34 Monthly
Employment Type: EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
Click here for more details on state employment.
Hiring Agency: Public Protection Cabinet | Department of Insurance
Location: 500 Mero Street, Frankfort, KY 40601 USA
The agency may authorize the selected candidate to telecommute at times. The agency may terminate or modify the telecommuting arrangement at any time.
Location summary and telecommuting information are provided for context about the role.
The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent or agency.
We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals.
Responsibilities Investigates complex complaints as to the violations of Kentucky (KY) statutes and regulations by conducting field investigations and interviews as well as investigates, mediates and resolves complaints through oral and written communications to parties involved in the complaint. Recommends corrective actions as needed. Independently performs at a professional level by answering complex inquiries regarding insurance laws and regulations by drafting letters, memos, and use form letters to respond to inquiries regarding insurance issues in relation to KY statutes and regulations. Prepares reports, charts and other materials by operating the internal database used to track, manage, update and successfully close every complaint opened. Cooperates with other Divisions within the Department of Insurance, other state departments of insurance and the National Association of Insurance Commissioners. Abides by departmental rules, regulations and policies when performing investigative work. Performs other duties as assigned.
Preferred Skills And Abilities Attention to detail. Excellent verbal and written communication skills. Time management. Teamwork. Organization skills.
Reasons To Work For Us Include Paid leave (sick, annual, etc.) and paid holidays. Training/career development opportunities. Educational and tuition assistance. A variety of affordable health, dental and vision insurance options, flexible spending accounts, and first day health insurance coverage. Life insurance. Retirement. Deferred compensation. Wellness incentive programs. Employee discounts on electronics, health and wellness, retail, travel/events/entertainment, services/education. Telecommuting and flexible work schedules. Applicants must be currently authorized to work in the United States for any employer.
If you are interested in a challenging yet rewarding career where you can make a positive impact in your community, we would love to review your application for Consumer Complaint Investigator II within the Department of Insurance.
Minimum Requirements EDUCATION: Graduate of a college or university with a bachelor’s degree. EXPERIENCE, TRAINING, OR SKILLS: Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field. Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must possess and maintain a valid driver’s license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.
Working Conditions May work irregular hours due to nature of investigative work. Will be required to travel in the course of investigations. Works in all types of weather.
Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Daniel McIlwain at Daniel.McIlwain@ky.gov or 502-782-5323.
An Equal Opportunity Employer M/F/D
#J-18808-Ljbffr
The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent or agency.
We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals.
Responsibilities Investigates complex complaints as to the violations of Kentucky (KY) statutes and regulations by conducting field investigations and interviews as well as investigates, mediates and resolves complaints through oral and written communications to parties involved in the complaint. Recommends corrective actions as needed. Independently performs at a professional level by answering complex inquiries regarding insurance laws and regulations by drafting letters, memos, and use form letters to respond to inquiries regarding insurance issues in relation to KY statutes and regulations. Prepares reports, charts and other materials by operating the internal database used to track, manage, update and successfully close every complaint opened. Cooperates with other Divisions within the Department of Insurance, other state departments of insurance and the National Association of Insurance Commissioners. Abides by departmental rules, regulations and policies when performing investigative work. Performs other duties as assigned.
Preferred Skills And Abilities Attention to detail. Excellent verbal and written communication skills. Time management. Teamwork. Organization skills.
Reasons To Work For Us Include Paid leave (sick, annual, etc.) and paid holidays. Training/career development opportunities. Educational and tuition assistance. A variety of affordable health, dental and vision insurance options, flexible spending accounts, and first day health insurance coverage. Life insurance. Retirement. Deferred compensation. Wellness incentive programs. Employee discounts on electronics, health and wellness, retail, travel/events/entertainment, services/education. Telecommuting and flexible work schedules. Applicants must be currently authorized to work in the United States for any employer.
If you are interested in a challenging yet rewarding career where you can make a positive impact in your community, we would love to review your application for Consumer Complaint Investigator II within the Department of Insurance.
Minimum Requirements EDUCATION: Graduate of a college or university with a bachelor’s degree. EXPERIENCE, TRAINING, OR SKILLS: Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field. Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must possess and maintain a valid driver’s license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.
Working Conditions May work irregular hours due to nature of investigative work. Will be required to travel in the course of investigations. Works in all types of weather.
Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Daniel McIlwain at Daniel.McIlwain@ky.gov or 502-782-5323.
An Equal Opportunity Employer M/F/D
#J-18808-Ljbffr