Head of AI-Driven CX Strategy & Enablement

A consumer-centric travel insurance company is looking for a Head of Customer Experience Strategy & Enablement. This role involves redefining customer support through AI integration, managing a dual-layer workforce, and ensuring operational excellence in complex logistics delivery. The ideal candidate has over 5 years of experience in large-scale customer service environments and a strong track record in leveraging technology to improve customer interactions. Hybrid work options available in Richmond, Virginia. #J-18808-Ljbffr