Director, Membership and Chapter Relations
American Society of Plumbing Engineers, Washington, District of Columbia, United States
The Director of Membership and Chapter Relations develops and implements programs to support overall membership recruitment and retention strategic campaigns, member engagement, day-to-day membership operations, and standards to deliver efficient services to the membership. In addition, this position manages the relationship and communication with WTSI chapter leaders and supports chapter operations and engagement.
Supervisory Responsibilities: Manager of Membership and Chapter Relations and Membership Services Consultant
ESSENTIAL DUTIES WTSI Membership Operations Management
Implement membership strategies, plans, and tactics to promote and deliver a compelling value proposition for members and prospects
Plan and implement strategic membership recruitment and retention plans
Lead the development and implementation of organizational data analytic practices, performance, and operational metrics, and develop a membership department dashboard
Conduct financial forecasting to develop, track, and report on membership project plans and metrics to accomplish strategic priorities
Participate in the annual WTSI budget development process
WTSI Member Communications
Develop a comprehensive membership communications plan including key messages by member segment, annual cycle of communications based on WTSI activities and programs, and goals for member engagement
Collaborate with Communications, Events, and Programs staff to develop and distribute market specific outreach and collateral material to effectively communicate the value of WTSI membership, including association membership materials
Collaborate with Systems staff to ensure the quality and accuracy of member data and recommend methods to enhance data collection and analysis to support plans for member and Chapter engagement; seek troubleshooting system support for issues impacting member engagement or data management
Track and assess member engagement and satisfaction utilizing WTSI systems
Develop and target annual growth of membership within specific sectors and modes of transportation
Ensure member accomplishments are recognized through WTSI outlets
Oversee regular updates to the member portal and website
Ensure membership assets are relevant and accessible to stakeholders
Assist leadership in achieving strategic objectives in membership
Execute strategic membership promotional campaigns
Develop and implement data-driven membership growth strategies
Develop and implement data-driven membership retention strategies
WTSI Chapter Relations
Maintain strong partnerships with WTSI Chapters and chapter leadership by ensuring efficient operational support, maintaining service offerings, programs, and leadership support
Develop and disseminate to chapters digital assets on best practices in member retention
Develop and lead quarterly calls with Chapter Membership Chairs
Develop and maintain student chapter requirements and engagement
Analyze and provide insights on retention, providing monthly, quarterly, and annual reports on membership and chapter retention
Develop interest and assist chapters in the formation through the ratification process. Lead monthly calls with chapters in formation, track progress to ratification
Oversee distribution of monthly membership reports to chapters
Oversee quarterly report submissions from chapters for integration into the annual report
Oversee annual chapter roster submissions and ensure accurate upload to AMS (ACGI)
Ensure timely processing of chapter and membership questions and inquiries through ZenDesk (internal ticketing system)
Track and assess chapter engagement and outreach
Track, assess, and maintain records on chapter compliance. Provide quarterly and annual reports on chapter health and compliance
Maintain accurate membership and chapter records, including rebates and foundation reports
Create and execute bi-annual chapter competition programs
Develop content for the annual Circle of Excellence awards program
Oversee tracking for the annual Circle of Excellence program
Programs
Collaborate with the Marketing and Events department, develop, execute, and provide relevant, high-level content and assets supporting WTSI member and chapter programs
Provide strategic support in identifying and launching new programs
Develop and present relevant, high-level content for chapter leader training
Leadership
Serve as a staff liaison to WTSI Committees, as needed
Represent WTS at appropriate Chapter and Industry events, as requested and approved by executive management
Serve as the direct supervisor for Membership & Chapter Relations manager and the membership services associate, ensuring professional development and accountability
Other projects and duties as assigned
WORK ENVIRONMENT AND PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate. The above job description is not intended to be an all-inclusive list of duties and standards of the position. This position does require travel. WTS International is an equal opportunity employer. In accordance with the DC Human Rights Act, we do not discriminate based on race, color, religion, sex, age, or any other protected characteristic.
The ideal candidate will possess a bachelor’s degree and an excellent work record. Must have 10+ years of related experience in a membership position at a nonprofit or association. Experience working within membership databases/ association management systems is required. Must have 5+ years of supervisory experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The above requirements represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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Supervisory Responsibilities: Manager of Membership and Chapter Relations and Membership Services Consultant
ESSENTIAL DUTIES WTSI Membership Operations Management
Implement membership strategies, plans, and tactics to promote and deliver a compelling value proposition for members and prospects
Plan and implement strategic membership recruitment and retention plans
Lead the development and implementation of organizational data analytic practices, performance, and operational metrics, and develop a membership department dashboard
Conduct financial forecasting to develop, track, and report on membership project plans and metrics to accomplish strategic priorities
Participate in the annual WTSI budget development process
WTSI Member Communications
Develop a comprehensive membership communications plan including key messages by member segment, annual cycle of communications based on WTSI activities and programs, and goals for member engagement
Collaborate with Communications, Events, and Programs staff to develop and distribute market specific outreach and collateral material to effectively communicate the value of WTSI membership, including association membership materials
Collaborate with Systems staff to ensure the quality and accuracy of member data and recommend methods to enhance data collection and analysis to support plans for member and Chapter engagement; seek troubleshooting system support for issues impacting member engagement or data management
Track and assess member engagement and satisfaction utilizing WTSI systems
Develop and target annual growth of membership within specific sectors and modes of transportation
Ensure member accomplishments are recognized through WTSI outlets
Oversee regular updates to the member portal and website
Ensure membership assets are relevant and accessible to stakeholders
Assist leadership in achieving strategic objectives in membership
Execute strategic membership promotional campaigns
Develop and implement data-driven membership growth strategies
Develop and implement data-driven membership retention strategies
WTSI Chapter Relations
Maintain strong partnerships with WTSI Chapters and chapter leadership by ensuring efficient operational support, maintaining service offerings, programs, and leadership support
Develop and disseminate to chapters digital assets on best practices in member retention
Develop and lead quarterly calls with Chapter Membership Chairs
Develop and maintain student chapter requirements and engagement
Analyze and provide insights on retention, providing monthly, quarterly, and annual reports on membership and chapter retention
Develop interest and assist chapters in the formation through the ratification process. Lead monthly calls with chapters in formation, track progress to ratification
Oversee distribution of monthly membership reports to chapters
Oversee quarterly report submissions from chapters for integration into the annual report
Oversee annual chapter roster submissions and ensure accurate upload to AMS (ACGI)
Ensure timely processing of chapter and membership questions and inquiries through ZenDesk (internal ticketing system)
Track and assess chapter engagement and outreach
Track, assess, and maintain records on chapter compliance. Provide quarterly and annual reports on chapter health and compliance
Maintain accurate membership and chapter records, including rebates and foundation reports
Create and execute bi-annual chapter competition programs
Develop content for the annual Circle of Excellence awards program
Oversee tracking for the annual Circle of Excellence program
Programs
Collaborate with the Marketing and Events department, develop, execute, and provide relevant, high-level content and assets supporting WTSI member and chapter programs
Provide strategic support in identifying and launching new programs
Develop and present relevant, high-level content for chapter leader training
Leadership
Serve as a staff liaison to WTSI Committees, as needed
Represent WTS at appropriate Chapter and Industry events, as requested and approved by executive management
Serve as the direct supervisor for Membership & Chapter Relations manager and the membership services associate, ensuring professional development and accountability
Other projects and duties as assigned
WORK ENVIRONMENT AND PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate. The above job description is not intended to be an all-inclusive list of duties and standards of the position. This position does require travel. WTS International is an equal opportunity employer. In accordance with the DC Human Rights Act, we do not discriminate based on race, color, religion, sex, age, or any other protected characteristic.
The ideal candidate will possess a bachelor’s degree and an excellent work record. Must have 10+ years of related experience in a membership position at a nonprofit or association. Experience working within membership databases/ association management systems is required. Must have 5+ years of supervisory experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The above requirements represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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