Collection Representative
Alliance Collection Agencies Inc., Madison, WI, United States
Uncapped Earnings | Performance-Driven | Career Growth
Are you competitive, goal-oriented, and motivated by
unlimited earning potential ? Do you thrive in roles where your effort directly impacts your paycheck? If so, this is the opportunity you’ve been looking for.
Join our growing Collection Team, where top performers are rewarded, income is uncapped, and your ability to negotiate, build rapport, and close resolutions can translate into
six-figure earnings . This role offers a clear path to high income while allowing you to help consumers resolve outstanding balances with
dignity, respect, and professionalism . As a Collection Representative, you'll work directly with consumers who have past-due medical balances, guiding them toward practical, mutually beneficial payment solutions.
Why Join Us? This is a
true performance opportunity
for individuals who want control over their income, a clear path to success, and a professional environment that rewards effort and results.
If you’re ready to work hard, earn big, and grow your career—we want to hear from you.
What You’ll Do:
Handle high-volume outbound and inbound calls with professionalism and confidence
Negotiate payment arrangements that meet both consumer needs and company goals
Consistently meet and exceed performance metrics (quality, compliance, collections)
Maintain accurate documentation and follow all required laws and standards
Build trust quickly through active listening, empathy, and strong communication.
Who Succeeds in This Role Top collectors tend to be:
Highly driven and money-motivated
Reliable and successful working a structured, full-time Mon-Fri schedule
Comfortable on the phone and energized by frequent conversations
Resilient, persistent, and confident handling objections
Empathetic negotiators who can balance firmness with professionalism
If you enjoy being measured by results—and rewarded for them—you’ll thrive here.
Compensation & Earning Potential We offer a
clear, progressive compensation path
designed to reward performance:
Training Period
$20/hour during virtual training led by industry experts
Learn systems, compliance, call strategy, and negotiation fundamentals
Following Training
Transition to $17/hour
plus bonus/commission opportunity
Designed so strong performers earn
more than their initial hourly rate
Provides stability with significant upside
Work Location & Schedule
Remote or in-office
(Marshfield, WI)
Remote employees must have a
private, dedicated office space
Monday–Friday, full-time:
8:00 AM – 5:00 PM CST / 9:00 AM – 6:00 PM ET
Commission schedule includes:
Two evening shifts per week (until 7:00 PM CST)
Every other Friday off
Additional schedule options, including later evenings and Saturdays, may become available in 2026.
Benefits & Perks
Paid medical insurance with
personalized plan selection assistance
Company provided Short-Term Disability, and basic Life Insurance
Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
Generous PTO
(3 weeks annually, increases with tenure) plus holidays and make-up time
401(k) with the option to deposit annual discretionary bonus
Company-provided equipment
Access Perks employee discount program (retail, travel, food, entertainment)
Essential Duties and Responsibilities:
Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees.
Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment.
Updates account notes and other documentation in real time while working with consumers making few errors.
Handles high volume of inbound consumer calls while on dialer and places outbound calls.
Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call.
Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed.
Learns and operates with proficiency within the systems and programs used for collections
Requirements
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
Able to navigate multiple computer applications and databases.
Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously.
Able to overcome objections and obstacles to negotiate payment successfully.
Reliable and responsible. Arrives on time and uses time productively.
Possesses and demonstrates professional judgement. }
#J-18808-Ljbffr
Are you competitive, goal-oriented, and motivated by
unlimited earning potential ? Do you thrive in roles where your effort directly impacts your paycheck? If so, this is the opportunity you’ve been looking for.
Join our growing Collection Team, where top performers are rewarded, income is uncapped, and your ability to negotiate, build rapport, and close resolutions can translate into
six-figure earnings . This role offers a clear path to high income while allowing you to help consumers resolve outstanding balances with
dignity, respect, and professionalism . As a Collection Representative, you'll work directly with consumers who have past-due medical balances, guiding them toward practical, mutually beneficial payment solutions.
Why Join Us? This is a
true performance opportunity
for individuals who want control over their income, a clear path to success, and a professional environment that rewards effort and results.
If you’re ready to work hard, earn big, and grow your career—we want to hear from you.
What You’ll Do:
Handle high-volume outbound and inbound calls with professionalism and confidence
Negotiate payment arrangements that meet both consumer needs and company goals
Consistently meet and exceed performance metrics (quality, compliance, collections)
Maintain accurate documentation and follow all required laws and standards
Build trust quickly through active listening, empathy, and strong communication.
Who Succeeds in This Role Top collectors tend to be:
Highly driven and money-motivated
Reliable and successful working a structured, full-time Mon-Fri schedule
Comfortable on the phone and energized by frequent conversations
Resilient, persistent, and confident handling objections
Empathetic negotiators who can balance firmness with professionalism
If you enjoy being measured by results—and rewarded for them—you’ll thrive here.
Compensation & Earning Potential We offer a
clear, progressive compensation path
designed to reward performance:
Training Period
$20/hour during virtual training led by industry experts
Learn systems, compliance, call strategy, and negotiation fundamentals
Following Training
Transition to $17/hour
plus bonus/commission opportunity
Designed so strong performers earn
more than their initial hourly rate
Provides stability with significant upside
Work Location & Schedule
Remote or in-office
(Marshfield, WI)
Remote employees must have a
private, dedicated office space
Monday–Friday, full-time:
8:00 AM – 5:00 PM CST / 9:00 AM – 6:00 PM ET
Commission schedule includes:
Two evening shifts per week (until 7:00 PM CST)
Every other Friday off
Additional schedule options, including later evenings and Saturdays, may become available in 2026.
Benefits & Perks
Paid medical insurance with
personalized plan selection assistance
Company provided Short-Term Disability, and basic Life Insurance
Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
Generous PTO
(3 weeks annually, increases with tenure) plus holidays and make-up time
401(k) with the option to deposit annual discretionary bonus
Company-provided equipment
Access Perks employee discount program (retail, travel, food, entertainment)
Essential Duties and Responsibilities:
Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees.
Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment.
Updates account notes and other documentation in real time while working with consumers making few errors.
Handles high volume of inbound consumer calls while on dialer and places outbound calls.
Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call.
Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed.
Learns and operates with proficiency within the systems and programs used for collections
Requirements
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
Able to navigate multiple computer applications and databases.
Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously.
Able to overcome objections and obstacles to negotiate payment successfully.
Reliable and responsible. Arrives on time and uses time productively.
Possesses and demonstrates professional judgement. }
#J-18808-Ljbffr