Customer Service Representative (Hybrid)
NYCM Insurance, Sherburne, NY, United States
Customer Service Representative (Hybrid)
Job Category : Customer Service
Requisition Number : CUSTO002256
Posted: April 6, 2026
Full-Time
Locations Edmeston Office, 1899 Central Plaza East, Edmeston, NY 13335, USA
Sherburne Office, 14 Classic St, Sherburne, NY 13460, USA
Hybrid Role:
Two days/week in office, remainder of the week from home.
Training:
Temporary training schedule Mon‑Fri 8:30‑5:00 for approximately 4 months. Training is also hybrid. Permanent schedule begins after completion.
Market Range 3 / 40 hours per week / $39,300 - $58,951
Accepting applications until 4/27/2026
Shift Options
Tues‑Sat 9:00 AM – 5:30 PM
Sun‑Thu 9:00 AM – 5:30 PM
Tues‑Sat 2:00 PM – 10:30 PM
Wed‑Sat 12:00 PM – 10:30 PM
Mon‑Fri 9:30 AM – 6:00 PM
Shift Differential: 10% on top of all hours worked once you are working your required shift.
Mileage Reimbursement
Paid Time Off
Employee Education Programs with incentives
Wellness Program with incentives
401K Defined Contribution Plan w/ up to 8% match
12 Paid holidays per year (flexible options for Customer Service Reps)
Make‑up time
Fitness Center (Edmeston & Sherburne locations)
Potential bonus based on company performance
Yearly evaluations
Duties & Responsibilities A Customer Service Representative is expected to handle an average of 5 phone calls per hour.
Develop and maintain an extensive knowledge and understanding of company processes and procedures within claims, accounts, underwriting, distribution and brand across all lines of business.
Respond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information.
Connect with customers by utilizing active listening skills to understand their personality and needs.
Accurately document all transactions and interactions in the company systems.
Obtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and other customers.
Review cancelled policies due to nonpayment for possible reinstatement.
Communicate details on use of the NYCM website, including MyAccount, Agent Lobby, and Mobile App.
Assist teammates with questions or escalated calls.
Assist with special projects, new procedures, and/or enhancements to existing procedures as needed (monthly to quarterly).
Assist with new hire training and/or interdepartmental shadowing.
Other duties as assigned.
Experience & Education
GED
Experience in a service field
Qualifications & Skills
High service orientation with positive outlook.
Intermediate personal computer skills, including electronic mail, routine database activity, word processing.
Knowledge and understanding of call center software.
Excellent communication and listening skills.
Ability to multi‑task.
Critical thinking skills.
Attention to detail and ability to make quick and accurate decisions.
Team oriented and ability to work independently.
EEO Statement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : CUSTO002256
Posted: April 6, 2026
Full-Time
Locations Edmeston Office, 1899 Central Plaza East, Edmeston, NY 13335, USA
Sherburne Office, 14 Classic St, Sherburne, NY 13460, USA
Hybrid Role:
Two days/week in office, remainder of the week from home.
Training:
Temporary training schedule Mon‑Fri 8:30‑5:00 for approximately 4 months. Training is also hybrid. Permanent schedule begins after completion.
Market Range 3 / 40 hours per week / $39,300 - $58,951
Accepting applications until 4/27/2026
Shift Options
Tues‑Sat 9:00 AM – 5:30 PM
Sun‑Thu 9:00 AM – 5:30 PM
Tues‑Sat 2:00 PM – 10:30 PM
Wed‑Sat 12:00 PM – 10:30 PM
Mon‑Fri 9:30 AM – 6:00 PM
Shift Differential: 10% on top of all hours worked once you are working your required shift.
Mileage Reimbursement
Paid Time Off
Employee Education Programs with incentives
Wellness Program with incentives
401K Defined Contribution Plan w/ up to 8% match
12 Paid holidays per year (flexible options for Customer Service Reps)
Make‑up time
Fitness Center (Edmeston & Sherburne locations)
Potential bonus based on company performance
Yearly evaluations
Duties & Responsibilities A Customer Service Representative is expected to handle an average of 5 phone calls per hour.
Develop and maintain an extensive knowledge and understanding of company processes and procedures within claims, accounts, underwriting, distribution and brand across all lines of business.
Respond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information.
Connect with customers by utilizing active listening skills to understand their personality and needs.
Accurately document all transactions and interactions in the company systems.
Obtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and other customers.
Review cancelled policies due to nonpayment for possible reinstatement.
Communicate details on use of the NYCM website, including MyAccount, Agent Lobby, and Mobile App.
Assist teammates with questions or escalated calls.
Assist with special projects, new procedures, and/or enhancements to existing procedures as needed (monthly to quarterly).
Assist with new hire training and/or interdepartmental shadowing.
Other duties as assigned.
Experience & Education
GED
Experience in a service field
Qualifications & Skills
High service orientation with positive outlook.
Intermediate personal computer skills, including electronic mail, routine database activity, word processing.
Knowledge and understanding of call center software.
Excellent communication and listening skills.
Ability to multi‑task.
Critical thinking skills.
Attention to detail and ability to make quick and accurate decisions.
Team oriented and ability to work independently.
EEO Statement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr