Customer Service Representative
TEKsystems, Lake Forest, CA, United States
Customer Service Representative - Auto Loan Servicing (Hybrid | Foothill Ranch, CA)
Pay: $20.00 - $23.00/hour
Position Summary We’re seeking a Customer Service Representative to support auto loan customers by delivering timely, accurate, and highquality service. In this role, you’ll manage customer inquiries, resolve account issues in a high‑volume call environment, and ensure all interactions are documented accurately using loan servicing software. The ideal candidate is customer‑focused, detail‑oriented, and comfortable multitasking in a fast‑paced financial services setting.
Key Responsibilities
Provide professional, customer‑focused support for auto loan accounts with a goal of one call resolution
Resolve customer inquiries by actively listening, clarifying needs, and offering effective solutions
Manage a high volume of inbound calls while multitasking across systems and documentation
Address customer requests related to account status, payments, and servicing questions
Negotiate payment arrangements, propose alternative payment methods, and establish payment procedures
Process and manage physical damage, total loss, and GAP claims with insurance agencies
Negotiate claim resolutions to maximize recovery and minimize company losses
Analyze claims data to ensure accuracy, validity, and compliance with company policies
Identify customer needs and recommend potential services to management
Ensure strict adherence to all company policies, procedures, and compliance standards
Meet or exceed individual, team, and departmental loan servicing performance goals
Review after‑hours voicemails and return customer calls within 24 hours
Document all account activity accurately in loan servicing and CRM systems
Required Skills & Qualifications
1-3 years of customer service experience (auto finance or financial services preferred)
Strong phone presence with excellent active listening and call‑handling skills
Experience working with CRM systems and account documentation
Ability to multitask, prioritize, and manage time effectively in a high‑volume environment
Customer‑focused mindset with the ability to adapt to different personalities and situations
Clear, professional verbal and written communication skills
High school diploma or equivalent
Preferred Qualifications
Experience in auto finance, loan servicing, or collections
Spanish fluency (preferred but not required)
Experience Level Intermediate
Pay & Benefits Compensation: $20.00 - $23.00/hour
Eligibility requirements apply and benefits may vary based on employment classification and length of assignment. Available benefits may include:
Medical, dental, and vision coverage
Critical illness, accident, and hospital plans
401(k) retirement plan (pre‑tax and Roth options)
Voluntary life insurance and AD&D (employee and dependents)
Short and long‑term disability
Health Savings Account (HSA)
Transportation benefits
Employee Assistance Program (EAP)
Paid time off and leave options (PTO, vacation, or sick time)
Workplace Type Hybrid position based in Foothill Ranch, CA
Equal Employment Opportunity Statement TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Pay: $20.00 - $23.00/hour
Position Summary We’re seeking a Customer Service Representative to support auto loan customers by delivering timely, accurate, and highquality service. In this role, you’ll manage customer inquiries, resolve account issues in a high‑volume call environment, and ensure all interactions are documented accurately using loan servicing software. The ideal candidate is customer‑focused, detail‑oriented, and comfortable multitasking in a fast‑paced financial services setting.
Key Responsibilities
Provide professional, customer‑focused support for auto loan accounts with a goal of one call resolution
Resolve customer inquiries by actively listening, clarifying needs, and offering effective solutions
Manage a high volume of inbound calls while multitasking across systems and documentation
Address customer requests related to account status, payments, and servicing questions
Negotiate payment arrangements, propose alternative payment methods, and establish payment procedures
Process and manage physical damage, total loss, and GAP claims with insurance agencies
Negotiate claim resolutions to maximize recovery and minimize company losses
Analyze claims data to ensure accuracy, validity, and compliance with company policies
Identify customer needs and recommend potential services to management
Ensure strict adherence to all company policies, procedures, and compliance standards
Meet or exceed individual, team, and departmental loan servicing performance goals
Review after‑hours voicemails and return customer calls within 24 hours
Document all account activity accurately in loan servicing and CRM systems
Required Skills & Qualifications
1-3 years of customer service experience (auto finance or financial services preferred)
Strong phone presence with excellent active listening and call‑handling skills
Experience working with CRM systems and account documentation
Ability to multitask, prioritize, and manage time effectively in a high‑volume environment
Customer‑focused mindset with the ability to adapt to different personalities and situations
Clear, professional verbal and written communication skills
High school diploma or equivalent
Preferred Qualifications
Experience in auto finance, loan servicing, or collections
Spanish fluency (preferred but not required)
Experience Level Intermediate
Pay & Benefits Compensation: $20.00 - $23.00/hour
Eligibility requirements apply and benefits may vary based on employment classification and length of assignment. Available benefits may include:
Medical, dental, and vision coverage
Critical illness, accident, and hospital plans
401(k) retirement plan (pre‑tax and Roth options)
Voluntary life insurance and AD&D (employee and dependents)
Short and long‑term disability
Health Savings Account (HSA)
Transportation benefits
Employee Assistance Program (EAP)
Paid time off and leave options (PTO, vacation, or sick time)
Workplace Type Hybrid position based in Foothill Ranch, CA
Equal Employment Opportunity Statement TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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