Director, Credit and Collections
Shpehouston, Boston, MA, United States
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact Are you ready to make your mark on the world and save lives? Are you passionate about improving processes through technology? Do you want to be a part of a fast‑paced, winning team?
Axon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order‑to‑cash operations. This leadership role shapes global credit strategy, drives organizational transformation of cash collections, and leads a team across the Americas, EMEA, and APAC. The ideal candidate is result‑oriented, able to operate at both strategic and operational levels—informing senior stakeholders while ensuring flawless execution globally.
This role works cross‑functionally to gather customer requirements early in Axon's sales cycles to improve the customer invoicing experience. The Director will be a key business partner to internal stakeholders (Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT). You will help drive policy development, process design, operational excellence and change management as Axon improves its processes and technology across the Global Credit and Collections lifecycle. You will be responsible for establishing and updating accurate reserves, understanding customer contracts and billing within Axon's CRM and ERP systems, and ensuring Axon's performance obligations to customers are met and invoices issued.
Your mission will be to develop and deliver best practices to support improved cash collections and reduced bad debts.
You will lead data‑standards initiatives, including customer master data, customer contracts, and accounts receivable details, working closely with Finance, Sales Operations, and IT partners. You will help deliver new policies or updates and process documentation where needed.
You will lead a team of credit and collections professionals (approximately 20 employees). This position reports to the VP of Commercial Operations and will be customer‑facing at times, representing Axon with professionalism, collaboration and ownership.
The Director will own various internal controls including creditworthiness, cash application, and provisions for uncollectible receivables.
What You'll Do Location: Onsite in Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, New York, or Sterling, VA.
Reports to: VP, Commercial Operations.
Direct Reports: 13 individuals.
Gain a deep understanding of customer quotes, orders, contracts, revenue, and billing schedules, and the unique variety of solutions Axon offers its customers.
Partner with key stakeholders to implement internal controls and processes that drive accurate billing for customers based on their unique requirements.
Help lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change‑management programs to stakeholders, helping ensure minimal business disruption as process and technology changes are implemented, and that roles and responsibilities are clearly defined.
Partner with IT teams to design, test, and implement proposed technology changes which aid in more effective and efficient credit review and invoicing/collection processes.
Help set priorities for teams engaged in Axon's opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with the appropriate level of empathy and support of customer needs.
Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad‑debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts, including customer payment‑plan negotiations, dunning processes where applicable.
Partner with Treasury and FP&A on cash‑flow forecasting and working capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Credit Risk Management
Establish and govern global credit policies, risk frameworks, and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends, and macroeconomic factors.
Drive adoption of advanced credit‑risk tools, scoring models, and data analytics to improve decision‑making.
Support automation of customer opportunity and quote approvals with global credit‑risk insights.
Manage vendor relationships with credit‑rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics, and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Establish and maintain a robust internal‑control environment; lead audit readiness for receivables and credit‑risk areas.
Build and manage executive‑level dashboards tracking DSO, cash‑collection targets, bad‑debt reserves, and collection effectiveness.
What You'll Bring
Bachelor's Degree in Accounting, Business, or Economics.
12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change‑management expertise, with the ability to lead transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including leveraging automation and AI tools.
Outstanding communication and presentation skills, including at the executive level.
Salesforce.com CRM platform experience (SF Billing and CPQ preferred).
Strong understanding of ERP systems and integrations with source systems in the quote‑to‑cash lifecycle (Microsoft Dynamics 365 ERP experience preferred).
Clear and concise written and verbal communication.
Highly collaborative business partner focused on team results with ability to balance risk and growth.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who is able to take initiative and own resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgment.
Can motivate a team to deliver according to established deadlines.
Able to work in a fast‑paced environment with multiple competing priorities.
Proven track record managing global teams and operating across multiple regions, currencies, and regulatory environments.
Deep expertise in credit‑risk assessment, trade finance, and collections best practices at scale.
Work Location This role is based from any US office location and follows a hybrid schedule. We rely on in‑person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in‑office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, Dental, and Vision plans.
Fitness Programs.
Emotional & mental wellness support.
Learning & development programs.
Employee Resource Groups (ERGs).
Snacks in our offices.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total‑compensation company; compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.
Important Notes We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via the Axon Privacy Web Form. We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. If you have a disability or special need that requires assistance during the application or recruiting process, please email recruitingops@axon.com (this address is for accommodation purposes only). If you receive a suspicious offer, you may report it to recruitingops@axon.com.
Axon's mission is to protect life and truth, and we care for the well‑being and safety of our employees as well as the environmental, health, and safety regulations we adhere to.
#J-18808-Ljbffr
Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact Are you ready to make your mark on the world and save lives? Are you passionate about improving processes through technology? Do you want to be a part of a fast‑paced, winning team?
Axon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order‑to‑cash operations. This leadership role shapes global credit strategy, drives organizational transformation of cash collections, and leads a team across the Americas, EMEA, and APAC. The ideal candidate is result‑oriented, able to operate at both strategic and operational levels—informing senior stakeholders while ensuring flawless execution globally.
This role works cross‑functionally to gather customer requirements early in Axon's sales cycles to improve the customer invoicing experience. The Director will be a key business partner to internal stakeholders (Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT). You will help drive policy development, process design, operational excellence and change management as Axon improves its processes and technology across the Global Credit and Collections lifecycle. You will be responsible for establishing and updating accurate reserves, understanding customer contracts and billing within Axon's CRM and ERP systems, and ensuring Axon's performance obligations to customers are met and invoices issued.
Your mission will be to develop and deliver best practices to support improved cash collections and reduced bad debts.
You will lead data‑standards initiatives, including customer master data, customer contracts, and accounts receivable details, working closely with Finance, Sales Operations, and IT partners. You will help deliver new policies or updates and process documentation where needed.
You will lead a team of credit and collections professionals (approximately 20 employees). This position reports to the VP of Commercial Operations and will be customer‑facing at times, representing Axon with professionalism, collaboration and ownership.
The Director will own various internal controls including creditworthiness, cash application, and provisions for uncollectible receivables.
What You'll Do Location: Onsite in Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, New York, or Sterling, VA.
Reports to: VP, Commercial Operations.
Direct Reports: 13 individuals.
Gain a deep understanding of customer quotes, orders, contracts, revenue, and billing schedules, and the unique variety of solutions Axon offers its customers.
Partner with key stakeholders to implement internal controls and processes that drive accurate billing for customers based on their unique requirements.
Help lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change‑management programs to stakeholders, helping ensure minimal business disruption as process and technology changes are implemented, and that roles and responsibilities are clearly defined.
Partner with IT teams to design, test, and implement proposed technology changes which aid in more effective and efficient credit review and invoicing/collection processes.
Help set priorities for teams engaged in Axon's opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with the appropriate level of empathy and support of customer needs.
Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad‑debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts, including customer payment‑plan negotiations, dunning processes where applicable.
Partner with Treasury and FP&A on cash‑flow forecasting and working capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Credit Risk Management
Establish and govern global credit policies, risk frameworks, and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends, and macroeconomic factors.
Drive adoption of advanced credit‑risk tools, scoring models, and data analytics to improve decision‑making.
Support automation of customer opportunity and quote approvals with global credit‑risk insights.
Manage vendor relationships with credit‑rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics, and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Establish and maintain a robust internal‑control environment; lead audit readiness for receivables and credit‑risk areas.
Build and manage executive‑level dashboards tracking DSO, cash‑collection targets, bad‑debt reserves, and collection effectiveness.
What You'll Bring
Bachelor's Degree in Accounting, Business, or Economics.
12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change‑management expertise, with the ability to lead transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including leveraging automation and AI tools.
Outstanding communication and presentation skills, including at the executive level.
Salesforce.com CRM platform experience (SF Billing and CPQ preferred).
Strong understanding of ERP systems and integrations with source systems in the quote‑to‑cash lifecycle (Microsoft Dynamics 365 ERP experience preferred).
Clear and concise written and verbal communication.
Highly collaborative business partner focused on team results with ability to balance risk and growth.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who is able to take initiative and own resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgment.
Can motivate a team to deliver according to established deadlines.
Able to work in a fast‑paced environment with multiple competing priorities.
Proven track record managing global teams and operating across multiple regions, currencies, and regulatory environments.
Deep expertise in credit‑risk assessment, trade finance, and collections best practices at scale.
Work Location This role is based from any US office location and follows a hybrid schedule. We rely on in‑person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in‑office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, Dental, and Vision plans.
Fitness Programs.
Emotional & mental wellness support.
Learning & development programs.
Employee Resource Groups (ERGs).
Snacks in our offices.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total‑compensation company; compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.
Important Notes We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via the Axon Privacy Web Form. We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. If you have a disability or special need that requires assistance during the application or recruiting process, please email recruitingops@axon.com (this address is for accommodation purposes only). If you receive a suspicious offer, you may report it to recruitingops@axon.com.
Axon's mission is to protect life and truth, and we care for the well‑being and safety of our employees as well as the environmental, health, and safety regulations we adhere to.
#J-18808-Ljbffr