Field Support Representative I, II, III
Canon U.S.A., Inc., Atlanta, GA, United States
Overview
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services for Office Service Reps and others who are out of the office. The FSR has a home location but is scheduled to visit other client sites within the region to perform multiple disciplines—fax, print, mail, reception, and other duties as assigned.
This position requires heavy travel (up to 75%) and either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses are reimbursed.
Responsibilities
Customer Service – Ensures total customer satisfaction through understanding of expectations, proactive problem identification/resolution, and building relationships.
Mail, Packages, Pouches – Receives, sorts and delivers all incoming mail & packages, prepares outgoing items, logs deliveries, and ensures compliance with postal regulations.
Supplies, Copying, Faxing, Administration – Organizes supplies, monitors inventory, handles photocopy jobs, performs minor maintenance on machines, operates facsimiles, and manages administrative duties.
Additional Functions (as directed)
Set up and maintain kitchen areas and conference rooms, order food, and make coffee.
Provide reception work such as answering phones, taking messages, and greeting visitors.
Move boxes, supplies or furniture; replace light bulbs.
Perform document scanning, prepare outgoing items for shipping, and other site-specific responsibilities.
Prepare reports and billing charges as required.
Qualifications
High school diploma or equivalent.
1–3 years’ experience in a mailroom or professional office environment.
Capable of performing basic job functions under general direction.
Basic knowledge of metering, weighting, logging, and other shipping procedures.
Basic computer skills.
Able to operate various equipment and systems (fax, scanner, metering, stamping, tracking, photocopying, color copying, etc.) with general direction.
Adherence to CBPS Core Values: Results & Customer focus, Innovation & Quality driven, and Ethical performance.
Excellent customer service, professional attitude, and appearance.
Ability to work overtime and meet deadlines.
Contacts may occasionally be outside own department and require interpretation of information.
Physical Demands & Working Conditions
Physical activity including bending, reaching, lifting, and prolonged periods of sitting or standing.
May lift and/or move up to 50 lbs.
Strong organizational skills and ability to perform mail, delivery, copy, and other administrative tasks.
What We Offer
Competitive pay and benefits.
Comprehensive training and development programs for advancement from within.
Employee discounts on entertainment, products, and services nationwide.
A positive work and client environment.
#J-18808-Ljbffr
This position requires heavy travel (up to 75%) and either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses are reimbursed.
Responsibilities
Customer Service – Ensures total customer satisfaction through understanding of expectations, proactive problem identification/resolution, and building relationships.
Mail, Packages, Pouches – Receives, sorts and delivers all incoming mail & packages, prepares outgoing items, logs deliveries, and ensures compliance with postal regulations.
Supplies, Copying, Faxing, Administration – Organizes supplies, monitors inventory, handles photocopy jobs, performs minor maintenance on machines, operates facsimiles, and manages administrative duties.
Additional Functions (as directed)
Set up and maintain kitchen areas and conference rooms, order food, and make coffee.
Provide reception work such as answering phones, taking messages, and greeting visitors.
Move boxes, supplies or furniture; replace light bulbs.
Perform document scanning, prepare outgoing items for shipping, and other site-specific responsibilities.
Prepare reports and billing charges as required.
Qualifications
High school diploma or equivalent.
1–3 years’ experience in a mailroom or professional office environment.
Capable of performing basic job functions under general direction.
Basic knowledge of metering, weighting, logging, and other shipping procedures.
Basic computer skills.
Able to operate various equipment and systems (fax, scanner, metering, stamping, tracking, photocopying, color copying, etc.) with general direction.
Adherence to CBPS Core Values: Results & Customer focus, Innovation & Quality driven, and Ethical performance.
Excellent customer service, professional attitude, and appearance.
Ability to work overtime and meet deadlines.
Contacts may occasionally be outside own department and require interpretation of information.
Physical Demands & Working Conditions
Physical activity including bending, reaching, lifting, and prolonged periods of sitting or standing.
May lift and/or move up to 50 lbs.
Strong organizational skills and ability to perform mail, delivery, copy, and other administrative tasks.
What We Offer
Competitive pay and benefits.
Comprehensive training and development programs for advancement from within.
Employee discounts on entertainment, products, and services nationwide.
A positive work and client environment.
#J-18808-Ljbffr