Part-Time Resident Relations Manager - Apartment Community
Franklin Group, Fredericksburg, VA, United States
POSITION SUMMARY
The Resident Relations Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents and acts as a buffer between residents and the property management team.
In addition, this position is responsible for providing exceptional customer service to all customers including conflict resolution.
This includes but is not limited to: providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests, and meeting with resident groups.
OB TITLE Resident Relations Specialist
REPORTS TO Community Manager
FLSA STATUS Non-Exempt
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serves as the primary point of contact for all resident-related inquiries.
Coordinates and assists with all requests from residents with the property management team.
Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries.
Follows up on all interactions with customers and ensures all items have been addressed through to resolution.
Coordinates move‑in dates with leasing staff to ensure new homes have been inspected prior to move‑in.
Coordinates move‑outs, pre‑inspections and final inspections for outgoing residents, assessing any charge for damages and delivering the final utility bill (where applicable).
Assists with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conducts 100% follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction.
May perform other duties as needed to assist the Assistant Community Manager and/or Leasing team.
SKILLS & QUALIFICATIONS
Strong interpersonal, oral, and written communication skills.
Must be organized, detail‑oriented, and have good time‑management skills.
Ability to work weekends and evenings as needed.
Ability to multi‑task and work in a busy environment.
Franklin Group is an Equal Employment Opportunity Company.
#J-18808-Ljbffr
In addition, this position is responsible for providing exceptional customer service to all customers including conflict resolution.
This includes but is not limited to: providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests, and meeting with resident groups.
OB TITLE Resident Relations Specialist
REPORTS TO Community Manager
FLSA STATUS Non-Exempt
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serves as the primary point of contact for all resident-related inquiries.
Coordinates and assists with all requests from residents with the property management team.
Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries.
Follows up on all interactions with customers and ensures all items have been addressed through to resolution.
Coordinates move‑in dates with leasing staff to ensure new homes have been inspected prior to move‑in.
Coordinates move‑outs, pre‑inspections and final inspections for outgoing residents, assessing any charge for damages and delivering the final utility bill (where applicable).
Assists with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conducts 100% follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction.
May perform other duties as needed to assist the Assistant Community Manager and/or Leasing team.
SKILLS & QUALIFICATIONS
Strong interpersonal, oral, and written communication skills.
Must be organized, detail‑oriented, and have good time‑management skills.
Ability to work weekends and evenings as needed.
Ability to multi‑task and work in a busy environment.
Franklin Group is an Equal Employment Opportunity Company.
#J-18808-Ljbffr