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Customer Success Manager: Retention & Growth

Elsevier, Chicago, IL, United States


A global information analytics company seeks an experienced Customer Success Manager in Chicago, IL. You will manage customer relationships, drive satisfaction, and identify upsell opportunities post-sales. Responsibilities include customer onboarding, training, and collaboration with sales teams to ensure successful product adoption. The position requires a university degree, strong customer engagement skills, and a background in SaaS. A publishing background is valued. Competitive salary range from $59,600 to $99,300 with additional benefits. #J-18808-Ljbffr