Community Relations Analyst
Oak Street Health, part of CVS Health, New York, NY, United States
Community Relations Analyst
Company:
Oak Street Health
Location:
1048 Beach 20th Street, Far Rockaway, NY 11691
Anticipated Weekly Hours:
40
Time Type:
Full time
Pay Range:
$21.10 – $49.08 per hour (base hourly rate or base annual salary)
Role Description Community Relationship Analysts (CRAs) are integral to the Outreach team responsible for engaging adults on Medicare in the community to drive new patient growth. They build relationships with community leaders to create opportunities for Outreach to engage Medicare‑eligible adults.
Core Responsibilities
Research and understand the landscape of influencers and community partners in your market.
Prospect and cold‑call local businesses in your assigned territory (senior buildings, libraries, churches, senior groups, etc.).
Impact patient acquisition and lead‑generation targets by leveraging community relationships.
Work with local leaders to identify opportunities to expand new patient growth channels.
Collaborate with the Regional Partnership Manager to build and maintain relationships with Insurance Agents.
Build and nurture relationships with field account managers to create long‑term alliances.
Act as the point of contact for both the Outreach Team and community partners.
Maintain regular touchpoints with key stakeholders – review weekly KPIs, update on initiatives, discuss center updates.
Oversee cross‑collaboration initiatives and review success via lead generation and new patient growth.
Develop and manage a 6+ week forward‑looking calendar of events across the territory.
Coordinate all details of events to ensure engagement, attendance, and lead generation.
Communicate objectives, strategy, and expectations for each event with the Regional Director of Growth, Outreach Managers, and Outreach Executives.
Generate field account engagement by proactively working with local leaders on outreach opportunities.
Maintain internal sales system knowledge and marketing programs through scheduled meetings.
Plan lead generation and community engagement at least two weeks in advance.
Other duties as assigned.
Qualifications
Previous experience in account or community engagement.
Comfort with cold call prospecting in a B2B environment.
Daily accountability on metrics such as touchpoints, events scheduled, leads generated and new patients added.
Ability to adapt and overcome external relationship issues for positive outcomes.
Ability to manage multiple projects and accounts simultaneously.
Proactive generation of new growth opportunities for Outreach Teams.
Public speaking combined with strong written and verbal skills.
Bachelor’s degree or equivalent work experience required.
Fluency in Spanish, Polish, Russian or other languages spoken by community residents (where necessary).
US work authorization.
Benefits This full‑time position is eligible for a comprehensive benefits package that includes medical, dental, vision coverage; paid time off; retirement savings options; wellness programs; and other resources. Additional benefits details are provided during the application process.
EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Oak Street Health
Location:
1048 Beach 20th Street, Far Rockaway, NY 11691
Anticipated Weekly Hours:
40
Time Type:
Full time
Pay Range:
$21.10 – $49.08 per hour (base hourly rate or base annual salary)
Role Description Community Relationship Analysts (CRAs) are integral to the Outreach team responsible for engaging adults on Medicare in the community to drive new patient growth. They build relationships with community leaders to create opportunities for Outreach to engage Medicare‑eligible adults.
Core Responsibilities
Research and understand the landscape of influencers and community partners in your market.
Prospect and cold‑call local businesses in your assigned territory (senior buildings, libraries, churches, senior groups, etc.).
Impact patient acquisition and lead‑generation targets by leveraging community relationships.
Work with local leaders to identify opportunities to expand new patient growth channels.
Collaborate with the Regional Partnership Manager to build and maintain relationships with Insurance Agents.
Build and nurture relationships with field account managers to create long‑term alliances.
Act as the point of contact for both the Outreach Team and community partners.
Maintain regular touchpoints with key stakeholders – review weekly KPIs, update on initiatives, discuss center updates.
Oversee cross‑collaboration initiatives and review success via lead generation and new patient growth.
Develop and manage a 6+ week forward‑looking calendar of events across the territory.
Coordinate all details of events to ensure engagement, attendance, and lead generation.
Communicate objectives, strategy, and expectations for each event with the Regional Director of Growth, Outreach Managers, and Outreach Executives.
Generate field account engagement by proactively working with local leaders on outreach opportunities.
Maintain internal sales system knowledge and marketing programs through scheduled meetings.
Plan lead generation and community engagement at least two weeks in advance.
Other duties as assigned.
Qualifications
Previous experience in account or community engagement.
Comfort with cold call prospecting in a B2B environment.
Daily accountability on metrics such as touchpoints, events scheduled, leads generated and new patients added.
Ability to adapt and overcome external relationship issues for positive outcomes.
Ability to manage multiple projects and accounts simultaneously.
Proactive generation of new growth opportunities for Outreach Teams.
Public speaking combined with strong written and verbal skills.
Bachelor’s degree or equivalent work experience required.
Fluency in Spanish, Polish, Russian or other languages spoken by community residents (where necessary).
US work authorization.
Benefits This full‑time position is eligible for a comprehensive benefits package that includes medical, dental, vision coverage; paid time off; retirement savings options; wellness programs; and other resources. Additional benefits details are provided during the application process.
EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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