Associate Executive Director
Buckner Retirement Services, Inc., Austin, TX, United States
Location:
Austin, TX - Onsite
Address:
11110 Tom Adams Dr Bldg 1, Austin, TX 78753
Job Schedule:
Full-Time
What you'll do
Assists the Executive Director in managing community operations, setting priorities, job assignments, monitoring department activities, communicating policies, evaluating performance, providing feedback, and coaching as needed; acts as Acting Executive Director in their absence.
Assists the Executive Director with regular community rounds to verify member needs are being addressed and monitors first impressions of the community and associate work culture.
Assists the Executive Director in verifying that consultants and other support resources are appropriately utilized.
Assists the Executive Director in strategic planning and direction of community operations; evaluates results, identifies opportunities, initiates improvements, and measures performance against objectives.
Continuously evaluates occupancy development programs and implements strategies to achieve occupancy goals.
Accurately prepares and reviews monthly financial reports, monitors budget performance, and adjusts operations to achieve budget goals.
Reviews and evaluates existing policies, procedures and work methods through periodic program evaluation; implements improved methods to ensure achievement of program objectives.
Sources, hires, supervises, monitors, evaluates and provides direction to direct reports; facilitates professional growth, develops annual goals, provides feedback, and conducts annual performance evaluations.
Assists, guides and supports department managers through coaching and leadership of their teams; approves hiring and termination decisions.
Participates in the annual budget process; develops and manages the budget; manages program resources to ensure efficient use.
Conducts routine community inspections to ensure established policies and procedures are implemented and followed.
Ensures all community associates, members, and guests follow safety regulations, including fire protection, infection control, etc., and that associates attend required safety and organizational training.
Leads or supports the QAPI program and ensures successful outcomes.
Cultivates and monitors relationships with outside service providers, consultants, agencies, and organizations to enhance service delivery.
Ensures members receive fair and equitable treatment, privacy, and civil rights maintenance, and that all members receive attention in a manner that enhances their quality of life.
Reviews member complaints and grievances; prepares written reports of action taken.
Serves as liaison to members, families, and community; speaks publicly on behalf of the community as directed.
Maintains compliance with Buckner policies, procedures, state and federal laws, and regulatory requirements as amended.
Conducts and participates in staff meetings and training as required.
What you'll bring
Bachelor's Degree in healthcare administration or a related field preferred; prior healthcare administration experience required.
Advanced working knowledge of senior organization and administration fundamentals, and regulation of senior living.
Proficient language skills in speaking, reading, and writing English.
Ability to assist residents, navigate insurance and social service processes, manage medical/clinical circumstances, handle health status changes, and communicate with families.
Forward‑thinking mindset with high ethical standards and professional image.
Knowledge of regulations and guidelines for senior living communities; ability to interpret complex legal requirements.
Effective handling of sensitive inquiries and complaints.
Clear communication skills for face‑to‑face interactions, on‑phone, and written.
Ability to understand verbal instructions, answer phones, and communicate in noisy environments.
Positive, influential, and sensitive interaction with a broad spectrum of persons across various relationships and settings.
Proficiency in budgeting, administrative, and strategic planning skills; delivering presentations to the Board.
Personnel management skills, including staff selection, development, motivation, scheduling, and evaluation.
Travel capability to various locations with occasional overnight stays.
Confidentiality maintenance and detail‑oriented information management.
Computer proficiency with required equipment and software applications.
Physical capability to lift up to 50 pounds occasionally and up to 20 pounds frequently; ability to walk, stand, sit, and manipulate objects for extended periods.
Buckner is an Equal Opportunity Employer. The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.
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Austin, TX - Onsite
Address:
11110 Tom Adams Dr Bldg 1, Austin, TX 78753
Job Schedule:
Full-Time
What you'll do
Assists the Executive Director in managing community operations, setting priorities, job assignments, monitoring department activities, communicating policies, evaluating performance, providing feedback, and coaching as needed; acts as Acting Executive Director in their absence.
Assists the Executive Director with regular community rounds to verify member needs are being addressed and monitors first impressions of the community and associate work culture.
Assists the Executive Director in verifying that consultants and other support resources are appropriately utilized.
Assists the Executive Director in strategic planning and direction of community operations; evaluates results, identifies opportunities, initiates improvements, and measures performance against objectives.
Continuously evaluates occupancy development programs and implements strategies to achieve occupancy goals.
Accurately prepares and reviews monthly financial reports, monitors budget performance, and adjusts operations to achieve budget goals.
Reviews and evaluates existing policies, procedures and work methods through periodic program evaluation; implements improved methods to ensure achievement of program objectives.
Sources, hires, supervises, monitors, evaluates and provides direction to direct reports; facilitates professional growth, develops annual goals, provides feedback, and conducts annual performance evaluations.
Assists, guides and supports department managers through coaching and leadership of their teams; approves hiring and termination decisions.
Participates in the annual budget process; develops and manages the budget; manages program resources to ensure efficient use.
Conducts routine community inspections to ensure established policies and procedures are implemented and followed.
Ensures all community associates, members, and guests follow safety regulations, including fire protection, infection control, etc., and that associates attend required safety and organizational training.
Leads or supports the QAPI program and ensures successful outcomes.
Cultivates and monitors relationships with outside service providers, consultants, agencies, and organizations to enhance service delivery.
Ensures members receive fair and equitable treatment, privacy, and civil rights maintenance, and that all members receive attention in a manner that enhances their quality of life.
Reviews member complaints and grievances; prepares written reports of action taken.
Serves as liaison to members, families, and community; speaks publicly on behalf of the community as directed.
Maintains compliance with Buckner policies, procedures, state and federal laws, and regulatory requirements as amended.
Conducts and participates in staff meetings and training as required.
What you'll bring
Bachelor's Degree in healthcare administration or a related field preferred; prior healthcare administration experience required.
Advanced working knowledge of senior organization and administration fundamentals, and regulation of senior living.
Proficient language skills in speaking, reading, and writing English.
Ability to assist residents, navigate insurance and social service processes, manage medical/clinical circumstances, handle health status changes, and communicate with families.
Forward‑thinking mindset with high ethical standards and professional image.
Knowledge of regulations and guidelines for senior living communities; ability to interpret complex legal requirements.
Effective handling of sensitive inquiries and complaints.
Clear communication skills for face‑to‑face interactions, on‑phone, and written.
Ability to understand verbal instructions, answer phones, and communicate in noisy environments.
Positive, influential, and sensitive interaction with a broad spectrum of persons across various relationships and settings.
Proficiency in budgeting, administrative, and strategic planning skills; delivering presentations to the Board.
Personnel management skills, including staff selection, development, motivation, scheduling, and evaluation.
Travel capability to various locations with occasional overnight stays.
Confidentiality maintenance and detail‑oriented information management.
Computer proficiency with required equipment and software applications.
Physical capability to lift up to 50 pounds occasionally and up to 20 pounds frequently; ability to walk, stand, sit, and manipulate objects for extended periods.
Buckner is an Equal Opportunity Employer. The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.
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