Investigative Analyst
County of San Mateo, California, MO, United States
The Human Services Agency (HSA) of San Mateo County is seeking a qualified Investigative Analyst position located in the Program Integrity and Community Services Branch, Special Investigations Unit. The Investigative Analyst, under general supervision, assists in and performs technical and investigative work associated with suspected welfare fraud and violations of law in connection with various County programs; verifies information submitted by applicants/recipients of public assistance to assist in client eligibility, identifies fraud and maintains integrity of the welfare program. Through a newly redesigned process, the Investigative Analyst will support Fraud Investigators with routine or less complex investigations and conduct extensive preliminary research for more complex investigations.
Qualifications
Experience and knowledge in assisting and performing technical and investigative work which includes case reviews associated with suspected welfare fraud and violations of law in connection with various County programs.
Strong interpersonal and communication skills and is highly organized, responsible, detail-oriented, committed to public service, and able to work independently and collaboratively in a culturally diverse environment.
The ability to easily establish rapport and conduct interviews of a highly personal nature with culturally diverse clients and establish and maintain effective working relationships with those contacted in the course of the work.
Excellent written communication skills and ability to format documents and reports.
Strong analytical skills and familiarity with basic statistical and research techniques.
Interpret and apply Penal, Civil, Welfare and Institutions Codes, and related laws and regulations.
Recognize fraudulent documentation.
Gather, analyze, correlate and evaluate observed facts and evidence.
Make recommendations and decisions based on logical conclusions.
Analyze situations, appraise people and adopt effective courses of action as necessary.
Act independently and use initiative.
Keep accurate notes and records.
Prepare and present clear, concise and comprehensive reports and correspondence.
Obtain information through effective interviewing.
Establish and maintain effective work relationships with people contacted during investigations.
Interview victims, witnesses and/or defendants effectively to obtain and clarify information related to the assigned cases.
Communicate effectively, orally and in writing.
Responsibilities
Detect and prevent fraudulent claims for public assistance.
Assist investigators in performing routine investigations.
Review, verify and evaluate clients’ case information for possible errors, inconsistencies and discrepancies.
Review and monitor department compliance with County, State and Federal regulations related to welfare assistance programs.
Verify information using resources such as credit bureaus, Department of Motor Vehicle, other county and community agencies among others.
Research, collect, and preserve materials, which may be used as evidence.
Review a variety of records to secure information concerning suspected welfare violations.
Maintain records relating to investigations.
Prepare correspondence and reports of investigation findings.
Process calls regarding allegations of fraud and make referrals to other appropriate agencies, including law enforcement.
Prepare oral and written reports.
Make recommendations on investigation findings.
May perform some field work as assigned.
Perform other related duties as assigned.
Education and Experience Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of experience performing public assistance eligibility work.
Other Requirements
Must successfully pass a background investigation prior to employment.
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Qualifications
Experience and knowledge in assisting and performing technical and investigative work which includes case reviews associated with suspected welfare fraud and violations of law in connection with various County programs.
Strong interpersonal and communication skills and is highly organized, responsible, detail-oriented, committed to public service, and able to work independently and collaboratively in a culturally diverse environment.
The ability to easily establish rapport and conduct interviews of a highly personal nature with culturally diverse clients and establish and maintain effective working relationships with those contacted in the course of the work.
Excellent written communication skills and ability to format documents and reports.
Strong analytical skills and familiarity with basic statistical and research techniques.
Interpret and apply Penal, Civil, Welfare and Institutions Codes, and related laws and regulations.
Recognize fraudulent documentation.
Gather, analyze, correlate and evaluate observed facts and evidence.
Make recommendations and decisions based on logical conclusions.
Analyze situations, appraise people and adopt effective courses of action as necessary.
Act independently and use initiative.
Keep accurate notes and records.
Prepare and present clear, concise and comprehensive reports and correspondence.
Obtain information through effective interviewing.
Establish and maintain effective work relationships with people contacted during investigations.
Interview victims, witnesses and/or defendants effectively to obtain and clarify information related to the assigned cases.
Communicate effectively, orally and in writing.
Responsibilities
Detect and prevent fraudulent claims for public assistance.
Assist investigators in performing routine investigations.
Review, verify and evaluate clients’ case information for possible errors, inconsistencies and discrepancies.
Review and monitor department compliance with County, State and Federal regulations related to welfare assistance programs.
Verify information using resources such as credit bureaus, Department of Motor Vehicle, other county and community agencies among others.
Research, collect, and preserve materials, which may be used as evidence.
Review a variety of records to secure information concerning suspected welfare violations.
Maintain records relating to investigations.
Prepare correspondence and reports of investigation findings.
Process calls regarding allegations of fraud and make referrals to other appropriate agencies, including law enforcement.
Prepare oral and written reports.
Make recommendations on investigation findings.
May perform some field work as assigned.
Perform other related duties as assigned.
Education and Experience Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of experience performing public assistance eligibility work.
Other Requirements
Must successfully pass a background investigation prior to employment.
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