Employee/Labor Relations Analyst
San José State University, San Jose, CA, United States
Job Summary
Reporting to the Director, Academic Employee Relations and supervised by the Senior Analyst, the Employee/Labor Relations Analyst assists in researching and investigating employee and labor relations claims. The role ensures timely compliance with affirmative action laws, mediates and resolves disputes, prepares grievance and complaint responses, advises supervisors and managers on disciplinary actions and contract interpretation, and helps design and deliver employee relations training. Key Responsibilities
Conduct intakes for concerns related to academic student employees, staff, and faculty, and draft responses to complainants. Gather, prepare, and analyze technical and statistical data for grievance processing, mediation, arbitration, fact‑finding, and employee relations activities. Assist management in preparing the University’s position in complaint investigations conducted by regulatory agencies (e.g., EEOC, CRD, OCR, Labor Commissioner, Bureau of State Auditor). Gather and summarize data and draft responses to information requests related to grievances and discipline cases. Research and summarize current issues and past history to prepare management’s responses to grievances. Draft settlement agreements and grievance responses. Research issues with the Chancellor’s Office or other agencies related to contract interpretation/administration. Consult with supervisors and managers regarding disciplinary actions, grievance process, contract interpretation, CSU policies, and employee relations matters. Ensure evaluations are correct before inputting information into the system and provide guidance to managers on required corrections for evaluation compliance. Follow up with managers who have submitted employee performance reviews with unsatisfactory ratings. Guide managers in discussing next steps and recommend tools for improving employee performance. Respond to questions from campus parties about SJSU and CSU policies related to grievances, performance reviews, and conduct. Knowledge, Skills & Abilities
Knowledge of human resources methods, procedures, and practices used in a unionized environment. Basic knowledge of federal and state EE/EEO/AA laws. Excellent customer service and public relations skills. Strong organizational and time‑management skills to meet deadlines. Strong verbal and written communication skills. Ability to take accurate notes and conduct research to gather relevant facts. Ability to communicate professionally and respectfully with constituents. Ability to make decisions in areas where guidelines may not exist. Ability to perform accurately in a detail‑oriented environment. Ability to handle multiple work priorities and plan work in a high‑stress environment. Ability to interpret collective bargaining agreements and apply them to complex situations. Ability to conduct thorough investigations using effective interviewing skills. Ability to maintain composure in stressful situations. Ability to compose and format correspondence and reports appropriately. Ability to document complaint issues and keep accurate records. Required Qualifications
Bachelor’s degree or completion of a professional training program specific to the position. Directly related work experience, or a combination of education and experience that demonstrates the ability to perform the essential functions of the position. Preferred Qualifications
PHR or SHRM certification. One (1) year or more of labor relations experience, experience conducting or assisting with workplace investigations, and experience interpreting federal and state regulations and collective bargaining agreements. Compensation
Classification: Confidential Administrative Support I Anticipated Hiring Range: $5,000/month – $5,500/month CSU Salary Range: $4,261/month – $8,166/month Equal Employment Statement
San José State University is an equal opportunity employer and prohibits discrimination on the basis of age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, sexual orientation, sex stereotype, and veteran status. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university. Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. Background checks include a criminal check, employment and education verification, and may include a motor vehicle and/or credit check depending on the position.
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Reporting to the Director, Academic Employee Relations and supervised by the Senior Analyst, the Employee/Labor Relations Analyst assists in researching and investigating employee and labor relations claims. The role ensures timely compliance with affirmative action laws, mediates and resolves disputes, prepares grievance and complaint responses, advises supervisors and managers on disciplinary actions and contract interpretation, and helps design and deliver employee relations training. Key Responsibilities
Conduct intakes for concerns related to academic student employees, staff, and faculty, and draft responses to complainants. Gather, prepare, and analyze technical and statistical data for grievance processing, mediation, arbitration, fact‑finding, and employee relations activities. Assist management in preparing the University’s position in complaint investigations conducted by regulatory agencies (e.g., EEOC, CRD, OCR, Labor Commissioner, Bureau of State Auditor). Gather and summarize data and draft responses to information requests related to grievances and discipline cases. Research and summarize current issues and past history to prepare management’s responses to grievances. Draft settlement agreements and grievance responses. Research issues with the Chancellor’s Office or other agencies related to contract interpretation/administration. Consult with supervisors and managers regarding disciplinary actions, grievance process, contract interpretation, CSU policies, and employee relations matters. Ensure evaluations are correct before inputting information into the system and provide guidance to managers on required corrections for evaluation compliance. Follow up with managers who have submitted employee performance reviews with unsatisfactory ratings. Guide managers in discussing next steps and recommend tools for improving employee performance. Respond to questions from campus parties about SJSU and CSU policies related to grievances, performance reviews, and conduct. Knowledge, Skills & Abilities
Knowledge of human resources methods, procedures, and practices used in a unionized environment. Basic knowledge of federal and state EE/EEO/AA laws. Excellent customer service and public relations skills. Strong organizational and time‑management skills to meet deadlines. Strong verbal and written communication skills. Ability to take accurate notes and conduct research to gather relevant facts. Ability to communicate professionally and respectfully with constituents. Ability to make decisions in areas where guidelines may not exist. Ability to perform accurately in a detail‑oriented environment. Ability to handle multiple work priorities and plan work in a high‑stress environment. Ability to interpret collective bargaining agreements and apply them to complex situations. Ability to conduct thorough investigations using effective interviewing skills. Ability to maintain composure in stressful situations. Ability to compose and format correspondence and reports appropriately. Ability to document complaint issues and keep accurate records. Required Qualifications
Bachelor’s degree or completion of a professional training program specific to the position. Directly related work experience, or a combination of education and experience that demonstrates the ability to perform the essential functions of the position. Preferred Qualifications
PHR or SHRM certification. One (1) year or more of labor relations experience, experience conducting or assisting with workplace investigations, and experience interpreting federal and state regulations and collective bargaining agreements. Compensation
Classification: Confidential Administrative Support I Anticipated Hiring Range: $5,000/month – $5,500/month CSU Salary Range: $4,261/month – $8,166/month Equal Employment Statement
San José State University is an equal opportunity employer and prohibits discrimination on the basis of age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, sexual orientation, sex stereotype, and veteran status. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university. Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. Background checks include a criminal check, employment and education verification, and may include a motor vehicle and/or credit check depending on the position.
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