Donor Lifecycle & Experience Manager
Tim Tebow Foundation, Jacksonville, FL, United States
Reporting Relationship
This position will report to the President of the Tim Tebow Foundation
Purpose The Tim Tebow Foundation (TTF) is looking for a calm, structured, highly reliable, and collaborative leader to own the donor journey post‑gift. This role is responsible for designing, orchestrating, and executing donor experiences at scale. They will ensure every donor feels known, valued, understand their impact in the ministry, and intentionally invite them deeper into a relationship with the Tim Tebow Foundation. They are the lifecycle architect and operator, connecting people, platforms, partners, and processes into one cohesive donor experience. They bring structure without losing heart, translating strategy into repeatable execution, ensuring the right message reaches the right donor through the right channel at the right time, thereby driving retention, lifetime value, long‑term engagement, and trust.
Responsibilities
Design end‑to‑end donor journeys from first gift through long‑term commitment
Map lifecycle touchpoints across email, mail, SMS, phone, events, and donor portals
Identify moments that matter in donor experience and remove friction
Translate organizational strategy into clear, repeatable donor pathways
Own post‑gift execution across all donor segments
Ensure clean handoffs and alignment between Engagement, Storytelling, Brand, and Growth Marketing, and vendors for holistic project execution
Close loops and maintain operational excellence in execution
Manage lifecycle, mail, and marketing automation vendors
Ensure vendors execute with excellence and alignment to TTF standards
Monitor and improve donor retention, lifetime value, and experience over time
Identify patterns, friction points, and opportunities for improvement
Build feedback loops to continuously refine donor journeys
Serve as the post‑gift connector between Growth Marketing, Development, Engagement, Brand, and Events
Qualifications
3‑5 years of experience in marketing, customer lifecycle, or customer experience
Nonprofit fundraising experience preferred
Knowledge of multi‑channel orchestration (email, mail, SMS, phone, events, portals)
Experience with vendor and partner management
Strong working knowledge of marketing automation and CRM systems
Natural stabilizer and operator
Ability to identify patterns around donor behavior and friction points in the donor experience
Enjoys building systems, refining journeys, and closing loops
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Purpose The Tim Tebow Foundation (TTF) is looking for a calm, structured, highly reliable, and collaborative leader to own the donor journey post‑gift. This role is responsible for designing, orchestrating, and executing donor experiences at scale. They will ensure every donor feels known, valued, understand their impact in the ministry, and intentionally invite them deeper into a relationship with the Tim Tebow Foundation. They are the lifecycle architect and operator, connecting people, platforms, partners, and processes into one cohesive donor experience. They bring structure without losing heart, translating strategy into repeatable execution, ensuring the right message reaches the right donor through the right channel at the right time, thereby driving retention, lifetime value, long‑term engagement, and trust.
Responsibilities
Design end‑to‑end donor journeys from first gift through long‑term commitment
Map lifecycle touchpoints across email, mail, SMS, phone, events, and donor portals
Identify moments that matter in donor experience and remove friction
Translate organizational strategy into clear, repeatable donor pathways
Own post‑gift execution across all donor segments
Ensure clean handoffs and alignment between Engagement, Storytelling, Brand, and Growth Marketing, and vendors for holistic project execution
Close loops and maintain operational excellence in execution
Manage lifecycle, mail, and marketing automation vendors
Ensure vendors execute with excellence and alignment to TTF standards
Monitor and improve donor retention, lifetime value, and experience over time
Identify patterns, friction points, and opportunities for improvement
Build feedback loops to continuously refine donor journeys
Serve as the post‑gift connector between Growth Marketing, Development, Engagement, Brand, and Events
Qualifications
3‑5 years of experience in marketing, customer lifecycle, or customer experience
Nonprofit fundraising experience preferred
Knowledge of multi‑channel orchestration (email, mail, SMS, phone, events, portals)
Experience with vendor and partner management
Strong working knowledge of marketing automation and CRM systems
Natural stabilizer and operator
Ability to identify patterns around donor behavior and friction points in the donor experience
Enjoys building systems, refining journeys, and closing loops
#J-18808-Ljbffr