Director of Member Experience & Operations (Chapter Administrator)
YPO Naples Integrated, Naples, FL, United States
Director of Member Experience & Operations
We are looking for a candidate who takes pride in creating seamless, thoughtful, and elevated experiences and thrives in an environment where expectations are high and people are exceptional.
A Note from the Chapter Chair We are building a chapter that people are proud to be part of—not just because of who is in the room, but because of how it feels to be part of it.
I am looking for someone who is:
Highly accountable
Proactive and anticipatory
Energized by working with high‑caliber people
Calm under pressure and detail‑oriented
Someone who finishes things and follows through
What This Role Really Is This is not just event planning. This is not just administration. This is experience ownership.
As the operational heartbeat of the chapter, you will ensure every member interaction is: welcoming and inclusive; thoughtfully curated; seamless and effortless; rooted in connection and belonging; meaningful and memorable.
What Success Looks Like (First 6 Months)
Events run seamlessly—with strong attendance and engagement.
Members feel informed, cared for, and excited.
The board experiences you as organized, proactive, and easy to work with.
Communication is consistent, polished, and on‑brand across all channels.
You anticipate needs before they are asked.
You establish a weekly reporting rhythm with the Chapter Chair.
You build simple systems that ease long‑term operations.
Core Responsibilities Member Experience & Events
Plan and execute all chapter events in partnership with the Learning Officer—from small dinners to signature experiences.
Own all event logistics: venues, vendors, catering, AV, run‑of‑show, and on‑site execution.
Create and manage all event communications, registrations, and follow‑up.
Ensure every event feels polished, thoughtful, and well‑run.
Communication
Serve as the voice of the chapter across email, WhatsApp, and other platforms.
Draft clear, warm, and professional communications.
Maintain consistency and quality across all member touchpoints.
Board & Chapter Operations
Support the executive committee with agendas, meeting preparation, and follow‑up.
Maintain organization across chapter activities, timelines, and priorities.
Ensure strong coordination across officers.
Membership & Data
Support membership tracking, onboarding, and engagement.
Maintain accurate data and systems.
Assist with renewals and reporting.
Track budgets, expenses, and invoices.
Ensure vendors are paid and records are organized.
Maintain operational documentation and systems.
How You Will Operate Ownership You own outcomes, take initiative, and follow through without needing to be asked.
Communication & Accountability
Weekly check‑in with the Chapter Chair.
Clear reporting on priorities, progress, and challenges.
Flexibility with Responsibility
This role averages ~30 hours per week, with flexibility depending on events and seasonality.
Some weeks will require more time (events); others less.
Evenings and occasional weekends are part of the role.
Who Thrives in This Role
Have a background in event planning, hospitality, executive support, or member‑based organizations.
Naturally think ahead and anticipate needs.
Take pride in details that others overlook.
Enjoy working with high‑performing, driven individuals.
Are highly organized but also adaptable.
Like having autonomy but also being held accountable.
Are energized by creating meaningful experiences.
5–8+ years in event planning, hospitality, executive assistant, or similar roles.
Experience supporting senior leaders or high‑end clientele.
Comfortable managing multiple priorities and stakeholders.
Proficiency with Google Suite, Excel, and communication tools.
Travel & YPO Integration
Attend two out‑of‑state, multi‑day YPO trainings and team‑building workshops annually.
Gatherings connect you with Chapter Managers and leaders across the YPO network.
Travel expenses will be covered.
Compensation & Start Date
Salary: $65,000+ (1099 independent contractor).
Designed as a flexible, outcome‑based role (~30 hours/week on average).
Ideal for someone seeking both stability and flexibility.
Target start date: June 1, 2026; attend and support the chapter’s closing event on June 4.
Location & Seasonality
Based in Naples, Florida from mid‑August through early June.
In‑person presence required for events, including some evenings and occasional weekends.
Summer months (June–August) shift to a lighter, mainly remote schedule focusing on membership renewals and prep for the upcoming season.
Final Thought This role is for someone who cares about the experience others have.
If you notice details, take pride in execution, and enjoy being around high‑level leaders—this is a unique opportunity to be part of something meaningful.
How to Apply Please submit via email with the subject line "YPO Naples Experience – {your name}" to janetjohanson@live.com.
Short note (or 2–3 minute video) on why this role interests you.
Include the phrase “YPO Naples Experience” in the subject line so we know you read this fully.
(Optional) An example of an event or experience you planned, including any invitation or communication you created.
#J-18808-Ljbffr
A Note from the Chapter Chair We are building a chapter that people are proud to be part of—not just because of who is in the room, but because of how it feels to be part of it.
I am looking for someone who is:
Highly accountable
Proactive and anticipatory
Energized by working with high‑caliber people
Calm under pressure and detail‑oriented
Someone who finishes things and follows through
What This Role Really Is This is not just event planning. This is not just administration. This is experience ownership.
As the operational heartbeat of the chapter, you will ensure every member interaction is: welcoming and inclusive; thoughtfully curated; seamless and effortless; rooted in connection and belonging; meaningful and memorable.
What Success Looks Like (First 6 Months)
Events run seamlessly—with strong attendance and engagement.
Members feel informed, cared for, and excited.
The board experiences you as organized, proactive, and easy to work with.
Communication is consistent, polished, and on‑brand across all channels.
You anticipate needs before they are asked.
You establish a weekly reporting rhythm with the Chapter Chair.
You build simple systems that ease long‑term operations.
Core Responsibilities Member Experience & Events
Plan and execute all chapter events in partnership with the Learning Officer—from small dinners to signature experiences.
Own all event logistics: venues, vendors, catering, AV, run‑of‑show, and on‑site execution.
Create and manage all event communications, registrations, and follow‑up.
Ensure every event feels polished, thoughtful, and well‑run.
Communication
Serve as the voice of the chapter across email, WhatsApp, and other platforms.
Draft clear, warm, and professional communications.
Maintain consistency and quality across all member touchpoints.
Board & Chapter Operations
Support the executive committee with agendas, meeting preparation, and follow‑up.
Maintain organization across chapter activities, timelines, and priorities.
Ensure strong coordination across officers.
Membership & Data
Support membership tracking, onboarding, and engagement.
Maintain accurate data and systems.
Assist with renewals and reporting.
Track budgets, expenses, and invoices.
Ensure vendors are paid and records are organized.
Maintain operational documentation and systems.
How You Will Operate Ownership You own outcomes, take initiative, and follow through without needing to be asked.
Communication & Accountability
Weekly check‑in with the Chapter Chair.
Clear reporting on priorities, progress, and challenges.
Flexibility with Responsibility
This role averages ~30 hours per week, with flexibility depending on events and seasonality.
Some weeks will require more time (events); others less.
Evenings and occasional weekends are part of the role.
Who Thrives in This Role
Have a background in event planning, hospitality, executive support, or member‑based organizations.
Naturally think ahead and anticipate needs.
Take pride in details that others overlook.
Enjoy working with high‑performing, driven individuals.
Are highly organized but also adaptable.
Like having autonomy but also being held accountable.
Are energized by creating meaningful experiences.
5–8+ years in event planning, hospitality, executive assistant, or similar roles.
Experience supporting senior leaders or high‑end clientele.
Comfortable managing multiple priorities and stakeholders.
Proficiency with Google Suite, Excel, and communication tools.
Travel & YPO Integration
Attend two out‑of‑state, multi‑day YPO trainings and team‑building workshops annually.
Gatherings connect you with Chapter Managers and leaders across the YPO network.
Travel expenses will be covered.
Compensation & Start Date
Salary: $65,000+ (1099 independent contractor).
Designed as a flexible, outcome‑based role (~30 hours/week on average).
Ideal for someone seeking both stability and flexibility.
Target start date: June 1, 2026; attend and support the chapter’s closing event on June 4.
Location & Seasonality
Based in Naples, Florida from mid‑August through early June.
In‑person presence required for events, including some evenings and occasional weekends.
Summer months (June–August) shift to a lighter, mainly remote schedule focusing on membership renewals and prep for the upcoming season.
Final Thought This role is for someone who cares about the experience others have.
If you notice details, take pride in execution, and enjoy being around high‑level leaders—this is a unique opportunity to be part of something meaningful.
How to Apply Please submit via email with the subject line "YPO Naples Experience – {your name}" to janetjohanson@live.com.
Short note (or 2–3 minute video) on why this role interests you.
Include the phrase “YPO Naples Experience” in the subject line so we know you read this fully.
(Optional) An example of an event or experience you planned, including any invitation or communication you created.
#J-18808-Ljbffr