Resident Lifestyle Specialist
Thepelicanlanding, Winter Park, FL, United States
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Resident Lifestyle Specialist Full Time Management Winter Park, FL, US
SERVANT LEADERSHIP:
Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.
GENERAL SUMMARY:
The Resident Lifestyle Specialist (RLS) is responsible for providing overall leadership and support to fellow Resident Lifestyle Directors, as well as, the Resident Lifestyle team in their community. The RLS ensures the residents lives are enriched by offering a broad range of activities/programs in a variety of settings. Programs should appeal to the varied lifestyles and backgrounds of the residents, while offering choice, fostering independence, promoting individuality, and nurturing the spirit of each individual. The Resident Lifestyle Specialist integrates staff, family members, and volunteers to assist in the development, implementation, and continued success of the program.
ESSENTIAL JOB FUNCTIONS:
Lead with servant leadership in all decision-making
Supervise, train, coach, and support Resident Lifestyle Directors and team members in alignment with company policies and regulatory guidelines
Support talent management processes including scheduling, payroll, and performance management
Travel as needed to provide training and support to sister communities
Participate in marketing efforts, including tours for prospective residents and families
Plan, develop, and oversee resident programming seven days per week
Create and distribute monthly programming calendars
Conduct resident interest assessments at admission and ongoing
Facilitate individual, small group, and large group programs, including outings and special events
Ensure a well-rounded program offering (cognitive, physical, social, spiritual, creative, cultural, and memory care-focused engagement)
Coordinate celebrations, interest groups, volunteer programs, and intergenerational opportunities
Promote participation across departments and provide in-room engagement options as needed
Maintain accurate resident documentation and program records
Manage resident council meetings, including coordination and documentation
Build and maintain relationships with community partners and vendors
Oversee supplies, equipment, and departmental budget compliance
Ensure adherence to company policies, safety standards, and state regulations
Maintain clean, safe environments in resident and common areas
Support emergency preparedness and response efforts
Collaborate with department leaders, including Dining, to enhance resident experience
Attend and contribute to team meetings, department meetings, and community events
Plan and participate in family engagement events (e.g., Family Nights)
Provide training, onboarding, and ongoing development for team members
Conduct timely performance evaluations
Review timekeeping and process bi-weekly payroll
Support recruitment and hiring efforts
Respond promptly to residents, families, and guests
Participate in community events, marketing initiatives, and special programs
Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Able to read, write, speak and understand the English language
Knowledge of computers and relevant software to include Microsoft Office and Outlook software
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Able to manage revenue and expense budget
Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
Able to make independent decisions
Must be able to communicate in a warm, friendly and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
Knowledge of customer service principles and practices
EDUCATION REQUIREMENTS:
High School Diploma or equivalent
Bachelor's degree preferred
EXPERIENCE REQUIREMENTS:
Five (5) years in the senior living environment
Experience in conducting and providing activities or programming to seniors
Strong leadership skills with a minimum of three (3) years' experience in supervising and management
PHYSICAL REQUIREMENTS: The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
Able to stand or walk 75% of the day
Able to drive
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situationsAble to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey instructions and information to residents and team members
Occasionally lift/carry up to 50 pounds
OCCUPATIONAL EXPOSURE/ PERSONAL PROTECTIVE EQUIPMENT:
Work in all areas of the community
Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions
Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
Subject to infectious diseases, substances and odors
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Resident Lifestyle Specialist Full Time Management Winter Park, FL, US
SERVANT LEADERSHIP:
Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.
GENERAL SUMMARY:
The Resident Lifestyle Specialist (RLS) is responsible for providing overall leadership and support to fellow Resident Lifestyle Directors, as well as, the Resident Lifestyle team in their community. The RLS ensures the residents lives are enriched by offering a broad range of activities/programs in a variety of settings. Programs should appeal to the varied lifestyles and backgrounds of the residents, while offering choice, fostering independence, promoting individuality, and nurturing the spirit of each individual. The Resident Lifestyle Specialist integrates staff, family members, and volunteers to assist in the development, implementation, and continued success of the program.
ESSENTIAL JOB FUNCTIONS:
Lead with servant leadership in all decision-making
Supervise, train, coach, and support Resident Lifestyle Directors and team members in alignment with company policies and regulatory guidelines
Support talent management processes including scheduling, payroll, and performance management
Travel as needed to provide training and support to sister communities
Participate in marketing efforts, including tours for prospective residents and families
Plan, develop, and oversee resident programming seven days per week
Create and distribute monthly programming calendars
Conduct resident interest assessments at admission and ongoing
Facilitate individual, small group, and large group programs, including outings and special events
Ensure a well-rounded program offering (cognitive, physical, social, spiritual, creative, cultural, and memory care-focused engagement)
Coordinate celebrations, interest groups, volunteer programs, and intergenerational opportunities
Promote participation across departments and provide in-room engagement options as needed
Maintain accurate resident documentation and program records
Manage resident council meetings, including coordination and documentation
Build and maintain relationships with community partners and vendors
Oversee supplies, equipment, and departmental budget compliance
Ensure adherence to company policies, safety standards, and state regulations
Maintain clean, safe environments in resident and common areas
Support emergency preparedness and response efforts
Collaborate with department leaders, including Dining, to enhance resident experience
Attend and contribute to team meetings, department meetings, and community events
Plan and participate in family engagement events (e.g., Family Nights)
Provide training, onboarding, and ongoing development for team members
Conduct timely performance evaluations
Review timekeeping and process bi-weekly payroll
Support recruitment and hiring efforts
Respond promptly to residents, families, and guests
Participate in community events, marketing initiatives, and special programs
Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Able to read, write, speak and understand the English language
Knowledge of computers and relevant software to include Microsoft Office and Outlook software
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Able to manage revenue and expense budget
Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
Able to make independent decisions
Must be able to communicate in a warm, friendly and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
Knowledge of customer service principles and practices
EDUCATION REQUIREMENTS:
High School Diploma or equivalent
Bachelor's degree preferred
EXPERIENCE REQUIREMENTS:
Five (5) years in the senior living environment
Experience in conducting and providing activities or programming to seniors
Strong leadership skills with a minimum of three (3) years' experience in supervising and management
PHYSICAL REQUIREMENTS: The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
Able to stand or walk 75% of the day
Able to drive
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situationsAble to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey instructions and information to residents and team members
Occasionally lift/carry up to 50 pounds
OCCUPATIONAL EXPOSURE/ PERSONAL PROTECTIVE EQUIPMENT:
Work in all areas of the community
Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions
Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
Subject to infectious diseases, substances and odors
#J-18808-Ljbffr