Ast Director, Graduate Admissions Operations
Savannah State University, Savannah, GA, United States
Overview
Job Title: Ast Director, Graduate Admissions Operations Location: Summerville Campus Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 296192 About Us: Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta University emphasizes real-world experiences and community engagement, and develops partnerships that address health, security, economic and societal concerns locally and across the state. Augusta University is a patient- and family-centered care institution and an equal opportunity employer. Location details: Augusta University-Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912; Summerville Campus: 2500 Walton Way, Augusta, GA 30904. Job Summary
As a member of the Graduate Admissions Operations management team, this position assists the Director in managing the application data, materials, and admission decisions for all graduate programs in an accurate, timely, and secure manner. This includes processing application materials per program requirements, calculating performance in past academic coursework, and reviewing residency qualifications. The role ensures compliance with federal, state, institutional, and departmental policies and contributes to policy revisions to improve customer service while maintaining academic standards. The position troubleshoots issues related to receiving, completing, and decisioning applicants, develops discrepancy reports, and collaborates across campus to support the graduate application process. Responsibilities
DEVELOP AND MAINTAIN PROCESSING FUNCTIONS FOR APPLICANTS : Determine tuition classification per USG guidelines, present enrollment histories, direct delivery of accurate admissions decisions, manage admission materials per program requirements, monitor reports/queries in the application and student information systems, maintain discrepancy queries, assess international records, and locate additional assessment resources as needed. SUPERVISE TWO (2) STUDENT SERVICE SPECIALISTS : Recruit, select, and train staff; plan professional development; direct daily work; and evaluate performance. PROVIDE ACCURATE AND TIMELY CUSTOMER SERVICE : Maintain records of materials, provide status updates, liaise with students on material requirements, report on customer service requests, and train departmental representatives in admissions processes. MAKE RECOMMENDATIONS : Advise the Director on improved services, policies, and procedures and identify areas for process improvement. OTHER : Perform other duties as assigned. Required Qualifications
Master's degree from an accredited college or university with one year of related experience in processing, admissions operations, enrollment services, student services, or a related field OR Bachelor’s degree with two years of related experience. Preferred Qualifications
Master's degree preferred. Management skills related to supervision, planning, and familiarity with postsecondary school systems are also preferred. Knowledge, Skills, & Abilities
KNOWLEDGE : Proficient in Microsoft Office and other computer software/databases; knowledge of Student Records Management Law, Policy, and Governance; basic technical understanding of system functionality; project management understanding; understanding of admissions review processes and policies; familiarity with hiring and management practices; experience training staff on admissions issues; understanding major provisions of relevant laws and regulations. SKILLS : Excellent interpersonal, written, and verbal communication; detail-oriented with strong prioritization and organizational abilities; strong commitment to student-focused customer service. ABILITIES : Maintain confidentiality; manage multiple inputs for decision-making; develop new processes; work with vendors to optimize product utilization; verify systems operate at maximum capacity; develop training materials; drive change and deliver results in a complex environment. Shift, Salary & Benefits
Shift: Days, Monday–Friday (occasional extended hours may be required) Salary: $52,500 annually; pay is commensurate with qualifications within the established range Benefits: Augusta University offers a variety of benefits to full-time employees, including health insurance, retirement options, vacation, sick leave, and holidays; eligibility for Tuition Assistance after six months of employment. Conditions of Employment
Background check required prior to start. Credit check may be required for Positions of Trust or specific departmental needs. Motor vehicle reports may be required for roles involving driving Augusta University vehicles. Final candidates may need to provide official transcripts for degree verification. All employees must protect sensitive information and follow cybersecurity and privacy policies. Additional Information
This position promotes a customer-friendly environment and superior service to patients, students, faculty, and staff. Augusta University is tobacco-free and an equal opportunity employer. How To Apply
Apply via the Augusta University jobs site. Tailor resumes to clearly highlight relevant experience and skills. If you need assistance, contact the HR team at 706-721-9365.
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Job Title: Ast Director, Graduate Admissions Operations Location: Summerville Campus Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 296192 About Us: Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta University emphasizes real-world experiences and community engagement, and develops partnerships that address health, security, economic and societal concerns locally and across the state. Augusta University is a patient- and family-centered care institution and an equal opportunity employer. Location details: Augusta University-Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912; Summerville Campus: 2500 Walton Way, Augusta, GA 30904. Job Summary
As a member of the Graduate Admissions Operations management team, this position assists the Director in managing the application data, materials, and admission decisions for all graduate programs in an accurate, timely, and secure manner. This includes processing application materials per program requirements, calculating performance in past academic coursework, and reviewing residency qualifications. The role ensures compliance with federal, state, institutional, and departmental policies and contributes to policy revisions to improve customer service while maintaining academic standards. The position troubleshoots issues related to receiving, completing, and decisioning applicants, develops discrepancy reports, and collaborates across campus to support the graduate application process. Responsibilities
DEVELOP AND MAINTAIN PROCESSING FUNCTIONS FOR APPLICANTS : Determine tuition classification per USG guidelines, present enrollment histories, direct delivery of accurate admissions decisions, manage admission materials per program requirements, monitor reports/queries in the application and student information systems, maintain discrepancy queries, assess international records, and locate additional assessment resources as needed. SUPERVISE TWO (2) STUDENT SERVICE SPECIALISTS : Recruit, select, and train staff; plan professional development; direct daily work; and evaluate performance. PROVIDE ACCURATE AND TIMELY CUSTOMER SERVICE : Maintain records of materials, provide status updates, liaise with students on material requirements, report on customer service requests, and train departmental representatives in admissions processes. MAKE RECOMMENDATIONS : Advise the Director on improved services, policies, and procedures and identify areas for process improvement. OTHER : Perform other duties as assigned. Required Qualifications
Master's degree from an accredited college or university with one year of related experience in processing, admissions operations, enrollment services, student services, or a related field OR Bachelor’s degree with two years of related experience. Preferred Qualifications
Master's degree preferred. Management skills related to supervision, planning, and familiarity with postsecondary school systems are also preferred. Knowledge, Skills, & Abilities
KNOWLEDGE : Proficient in Microsoft Office and other computer software/databases; knowledge of Student Records Management Law, Policy, and Governance; basic technical understanding of system functionality; project management understanding; understanding of admissions review processes and policies; familiarity with hiring and management practices; experience training staff on admissions issues; understanding major provisions of relevant laws and regulations. SKILLS : Excellent interpersonal, written, and verbal communication; detail-oriented with strong prioritization and organizational abilities; strong commitment to student-focused customer service. ABILITIES : Maintain confidentiality; manage multiple inputs for decision-making; develop new processes; work with vendors to optimize product utilization; verify systems operate at maximum capacity; develop training materials; drive change and deliver results in a complex environment. Shift, Salary & Benefits
Shift: Days, Monday–Friday (occasional extended hours may be required) Salary: $52,500 annually; pay is commensurate with qualifications within the established range Benefits: Augusta University offers a variety of benefits to full-time employees, including health insurance, retirement options, vacation, sick leave, and holidays; eligibility for Tuition Assistance after six months of employment. Conditions of Employment
Background check required prior to start. Credit check may be required for Positions of Trust or specific departmental needs. Motor vehicle reports may be required for roles involving driving Augusta University vehicles. Final candidates may need to provide official transcripts for degree verification. All employees must protect sensitive information and follow cybersecurity and privacy policies. Additional Information
This position promotes a customer-friendly environment and superior service to patients, students, faculty, and staff. Augusta University is tobacco-free and an equal opportunity employer. How To Apply
Apply via the Augusta University jobs site. Tailor resumes to clearly highlight relevant experience and skills. If you need assistance, contact the HR team at 706-721-9365.
#J-18808-Ljbffr