Representative - Customer Service (Order Clerk)
Walman Optical, Toledo, OH, United States
Representative - Customer Service (Order Clerk)
Date:
Apr 4, 2026
Brand:
Walman
Location:
Toledo, OH, US 43604
Requisition:
923602
Store #:
WM0086 Optical Order Entry TLEDO
Position:
Full-Time
General Function The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and for managing requests for quotations, stock orders, returns, and purchase orders, as well as coordinating with other departments to provide the best possible service to the customer.
Major Duties and Responsibilities
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy, and generating proper documentation for product return.
Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto‑kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto‑ship mailings.
Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly.
Work closely with vendors when placing orders, retrieving order status information, and follow up on customer quotations and delivery information.
Ability to troubleshoot when confronted with problems or questions from co‑workers and/or customers.
Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
Sort and deliver mail to inter‑department personnel on a rotating basis. Also responsible for mid‑day dept. computer back‑up on assigned week and performs end‑of‑day close‑out daily.
Must be self‑motivated to cross‑train and learn other duties and responsibilities of the department.
Maintain work area in a neat, clean, and organized condition.
Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in‑house or sponsored training meetings when necessary.
Perform other duties as assigned.
Basic Qualifications
High school diploma, GED or equivalent experience.
1+ year(s) of experience working in customer service, hospitality or call center environment.
Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
Strong verbal and written communication skills.
Good organizational skills, orientation to detail and numerical accuracy.
Basic PC skills including MS Office; Word and Excel.
Ability to lift/move up to 40 pounds.
Compensation and Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, a competitive bonus and/or commission plan may be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Nearest Major Market Toledo
Job Segment Social Media, Clerical, Marketing, Administrative
#J-18808-Ljbffr
Apr 4, 2026
Brand:
Walman
Location:
Toledo, OH, US 43604
Requisition:
923602
Store #:
WM0086 Optical Order Entry TLEDO
Position:
Full-Time
General Function The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and for managing requests for quotations, stock orders, returns, and purchase orders, as well as coordinating with other departments to provide the best possible service to the customer.
Major Duties and Responsibilities
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy, and generating proper documentation for product return.
Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto‑kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto‑ship mailings.
Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly.
Work closely with vendors when placing orders, retrieving order status information, and follow up on customer quotations and delivery information.
Ability to troubleshoot when confronted with problems or questions from co‑workers and/or customers.
Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
Sort and deliver mail to inter‑department personnel on a rotating basis. Also responsible for mid‑day dept. computer back‑up on assigned week and performs end‑of‑day close‑out daily.
Must be self‑motivated to cross‑train and learn other duties and responsibilities of the department.
Maintain work area in a neat, clean, and organized condition.
Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in‑house or sponsored training meetings when necessary.
Perform other duties as assigned.
Basic Qualifications
High school diploma, GED or equivalent experience.
1+ year(s) of experience working in customer service, hospitality or call center environment.
Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
Strong verbal and written communication skills.
Good organizational skills, orientation to detail and numerical accuracy.
Basic PC skills including MS Office; Word and Excel.
Ability to lift/move up to 40 pounds.
Compensation and Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, a competitive bonus and/or commission plan may be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Nearest Major Market Toledo
Job Segment Social Media, Clerical, Marketing, Administrative
#J-18808-Ljbffr