Loan Servicing Specialist
LHH, Baltimore, MD, United States
Our client, a financial services organization in Baltimore, MD, is seeking a Mortgage Servicing Specialist to support the ongoing administration of residential mortgage loans. This role plays a key part in ensuring accurate loan servicing, regulatory compliance, and a positive borrower experience throughout the life of the loan.
Responsibilities
Serve as a primary point of contact for borrower inquiries related to mortgage accounts, payments, escrow, and loan terms
Process and post mortgage payments while ensuring accuracy and compliance with internal controls and regulatory requirements
Review, research, and resolve servicing requests including payoff statements, lien releases, escrow adjustments, and payment discrepancies
Maintain accurate loan records and documentation within servicing systems and document repositories
Coordinate with internal teams and external partners (e.g., title companies, insurance providers) to resolve servicing‑related issues
Monitor assigned queues, inboxes, or reports to ensure service‑level standards and deadlines are consistently met
Support audits, quality reviews, and regulatory requests by providing timely and accurate documentation
Identify servicing issues and elevate complex cases as appropriate while maintaining excellent customer service
Qualifications
2+ years of experience in mortgage or loan servicing, banking operations, or a related financial services role
Strong understanding of mortgage servicing processes, including payments, escrow, and loan documentation
High attention to detail and ability to manage multiple tasks in a fast‑paced environment
Why This Role?
Join a stable organization with an established presence in the Baltimore market
Work in a collaborative, service‑oriented environment supporting essential mortgage operations
Opportunity to build and deepen expertise within mortgage servicing and financial services
Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer / Veterans / Disabled
Application privacy information: we will use your information as described in our Candidate Privacy Information Statement.
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Responsibilities
Serve as a primary point of contact for borrower inquiries related to mortgage accounts, payments, escrow, and loan terms
Process and post mortgage payments while ensuring accuracy and compliance with internal controls and regulatory requirements
Review, research, and resolve servicing requests including payoff statements, lien releases, escrow adjustments, and payment discrepancies
Maintain accurate loan records and documentation within servicing systems and document repositories
Coordinate with internal teams and external partners (e.g., title companies, insurance providers) to resolve servicing‑related issues
Monitor assigned queues, inboxes, or reports to ensure service‑level standards and deadlines are consistently met
Support audits, quality reviews, and regulatory requests by providing timely and accurate documentation
Identify servicing issues and elevate complex cases as appropriate while maintaining excellent customer service
Qualifications
2+ years of experience in mortgage or loan servicing, banking operations, or a related financial services role
Strong understanding of mortgage servicing processes, including payments, escrow, and loan documentation
High attention to detail and ability to manage multiple tasks in a fast‑paced environment
Why This Role?
Join a stable organization with an established presence in the Baltimore market
Work in a collaborative, service‑oriented environment supporting essential mortgage operations
Opportunity to build and deepen expertise within mortgage servicing and financial services
Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer / Veterans / Disabled
Application privacy information: we will use your information as described in our Candidate Privacy Information Statement.
#J-18808-Ljbffr